Shay was great to work with. I requested the car very last minute and he was able to accommodate. He did tell me that because it was last minute he did not have a chance to wash the car and that if I washed it he would pay for it. I had to wash the car it was hard for me to see out the window with the sun hitting it and the inside was not very clean along with a horrible smell. The time for an oil change warning came on every time I started it and the alignment seems to be off. That being said.... I would still rent again from Shay because of how well he communicated with me and worked with me. He could have said no because the trip was last minute but he made it work.