Turo Go
Terms and Conditions

Last revised: September 20, 2018

Hosts (“you”, “your”) may choose to receive installation of an electronic device (“Turo Go Device”) in their vehicle to enable additional features of the Services (“Turo Go Program”). Installation and use of a Turo Go Device is subject to these terms and conditions (“Turo Go Terms”). The Turo Go Terms apply in addition to Turo’s Terms of Service and user policies (“Turo Terms”).

All capitalized terms shall have the meaning set forth in the Turo Terms, unless otherwise defined in these Turo Go Terms. If you agree to these Turo Go Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Turo Go Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity. If you do not agree with any part of these Turo Go Terms, you should not participate in the Turo Go Program.

Modification. Turo reserves the right, at our sole discretion, to modify our Services or to modify these Turo Go Terms at any time. If we modify these Turo Go Terms, we will post the modification on our Services. We will also update the “Last Revised” date at the top of these Turo Go Terms. By continuing to access or use our Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Turo Go Terms. If the modified Turo Go Terms are not acceptable to you, your sole recourse is to stop using and accessing the Services within 15 days, in which case the previous effective version of the Turo Go Terms will apply to you, unless you have used the Services during the intervening 15 day period, in which case the new Turo Go Terms will apply to you.

Device Ownership; Limitations. Turo retains all right, title and interest in and to the Turo Go Device and associated firmware. You are responsible for the loss of or any damage to the Turo Go Device. You shall have no right to sell, give away, transfer, pledge, alter or tamper with the Turo Go Device at any time. You agree that you will not reverse engineer, disassemble, decompile, alter, duplicate or make copies of the Turo Go Device firmware or otherwise attempt to derive the source code of the firmware. You may not resell the Turo Go Device.

Device Installation. In order to take advantage of the Turo Go Program for a vehicle, a Turo Go Device must be installed in the vehicle and remain installed for as long as you wish to participate in the Turo Go Program. Turo Go Devices must be installed by Turo, or a third-party installation vendor authorized by Turo (“Authorized Vendor”), to use the Turo Go Program. By scheduling installation of a Turo Go Device in a vehicle, you represent and warrant that you have the authorization and consent of the registered vehicle owner to install the Turo Go Device and allow us to collect details and information from the Turo Go Device and retain and use such data, details and information in accordance with these Turo Go Terms and our Privacy Policy. If the vehicle scheduled for installation of a Turo Go Device has any other third-party devices installed, you must arrange for the de-installation and removal of such devices from the vehicle prior to installation of the Turo Go Device. Turo is not responsible or liable for any losses associated with the removal of third-party devices to enable installation of the Turo Go Device or any customer service issues which may arise with such third-party.

Device Operation. The Turo Go Device and Turo Go Program are only enabled via wireless network, including but not limited to cellular and Bluetooth connections. Turo does not assume any responsibility for reception quality. You understand that the provision of the Turo Go Program is subject to reception of the technically necessary signals. If you cannot receive such signals (e.g., due to a change of the network service or long-term technical restrictions or difficulties), you will be unable to use the Turo Go Program to the full extent. The Turo Go Device draws power from the vehicle’s battery. You acknowledge and agree that the performance of the Turo Go Device is dependent on your vehicle’s battery health. If your vehicle is old, has a weak battery or may not be driven for long periods of time, a Turo Go Device may not be right for you.

Device Removal or De-Installation. If the Turo Go Device is removed from your vehicle at any time, you must inform us immediately. If a Turo Go Device is removed from your vehicle, re-wired or uninstalled by anyone except Turo or an Authorized Vendor, re-installation of the Turo Go Device in the same or another vehicle will be subject to additional fees. If ownership of a vehicle is transferred before a Turo Go Device is removed, you must inform us immediately to disable the Turo Go Device and Turo Go Program and reimburse us for the Turo Go Device, up to $150.00. If you fail to inform Turo regarding a transfer of ownership of a vehicle with a Turo Go Device, you will indemnify and hold harmless Turo, its affiliates, subsidiaries, agents, licensors and each of their employees, contractors, agens, directors and officers from and against any and all claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with such transfer, including with respect to damage to the applicable vehicle or loss of data.

Turo Go Program. Subject to these Turo Go Terms, we grant you a limited right and license to use and participate in the Turo Go Program in connection with the Services. You may not use the Services or the Turo Go Program for any unlawful purposes or in connection with the placement of your vehicle on any other car sharing platform.

Fees and Costs. Unless subject to a special promotion or other discount, Turo will charge you a one-time installation fee and a monthly subscription fee for use of the Turo Go Device and Turo Go Program. To receive a Turo Go Device and access to the Turo Go Program, you must have a valid payment method associated with your Turo Account at all times. We will charge the monthly subscription fee until the end of the term of your subscription, regardless of whether your vehicle is listed or enabled on the Services. If your vehicle is disabled from the Services for any reason, including for an open safety recall, the monthly subscription fee will continue to be due for the term of the subscription. If a Turo Go Device is removed from a vehicle and/or you no longer wish to access or participate in the Turo Go Program, you must inform us immediately; we will continue to charge the monthly subscription fee for the remainder of the term of the subscription. If you fail to return any Turo Go Device removed from your vehicle, Turo will have the right to charge the payment method associated with your Turo Account an amount up to $150.00.

Vehicle Data. As described in our Privacy Policy, the Turo Go Device may collect certain data about the vehicle, trips and other information (“Device Data”). This Device Data may be useful in resolving certain claims and disputes, including determining the cause of an automobile accident. In connection with your use of the Services and participation in the Turo Go Program, you may have access to certain Device Data, including information about your vehicle and its location. You may not use any Device Data for any unlawful purpose or otherwise in connection with any third-party. You expressly agree to indemnify and hold Turo harmless from any and all claims or damages that result from your use of all or part of the Device Data.

Compliance with Terms and Laws. You will always use the Turo Go Device and Turo Go Program in compliance with these Turo Go Terms, the Turo Terms, applicable laws and regulation, and any other policies and standards provide to you by Turo.

Disclaimer of Warranties. Turo provides you the Turo Go Device as-is and as-available, and makes no warranty, either expressed or implied regarding the Turo Go Device provided to you. All such warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose, are expressly excluded. Turo is not responsible for any special, incidental or consequential damages relating to the Turo Go Device Turo provides to you. In addition, Turo, its subsidiaries, affiliates and licensors do not warrant that the Turo Go Device is reliable, will be available at any particular time or location, uninterrupted or secure or the Turo Go Program is accurate, reliable, correct, available at a particular time or location, uninterrupted or secure.

Indemnification. To the extent permitted by applicable law, you agree to release, indemnify and hold Turo and its subsidiaries, officers, directors, employees, agents and licensors, harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal fees, arising out of or in any way connected with your access to or use of the Turo Go Device or us of or participation in the Turo Go Program; or your violation of these Turo Go Terms.

Order of Precedence. In the event of a conflict between the Turo Go Terms or the Turo Terms, the Turo Go Terms will control with respect to use of the Turo Go Device and/or use of, or participation in, the Turo Go Program.