Security deposit policy

Last revised: June 11, 2018

In some cases, we require a security deposit before you may drive the car. The deposit amount is collected in full before the start of the trip. For instant book trips, this will be collected when you complete checkout. For other vehicles, it will be charged when the host approves the trip. If the deposit collection is unsuccessful, the trip will not be booked.

If a security deposit is required, you’ll be notified on the screen with the car’s details and also on the checkout screen.

This deposit will be refunded 80 hours after you return the car in the condition that you first rented it. It will also be refunded if the trip is cancelled by you or the host. Depending on your bank and the means of payment, it may take up to seven business days after we release the deposit for the funds to be available in your account. If a claim is reported during your trip, or if an incidental charge fails or is disputed by you, the return of the deposit will be handled by a Turo representative and this may take longer.