Alex greeted us at the airport which was very convenient. We chatted via Whatsapp. The car was as described and would definitely do business with again. The drop off was just us convenient - we stayed in Playa del Carmen and Damian dropped us off at the airport, even took us for a quick tour of Cancun.
Literally got exactly what was advertised. That is a first in over 12 years of travelling to Mexico multiple times per year. Although the vehicle did not have a radio, it was the perfect vehicle for our trip. Communication was excellent and we knew exactly what to expect when we arrived. Take two seconds and read all that is advertised in the app; it will eliminate some confusion which I have read that others have had. The fact that they meet you at the curb for both pick up and drop off is also fantastic. I will be using them again.