Everything about this rental was fantastic! The car ran great and was super clean. Way better than cars I've rented from formal rental companies. Julian and his wife were awesome...very friendly and helpful. Plus the pick-up and drop-off location at the airport was incredibly convenient. Thanks, Julian!
BIG RED was my first experience with Turo. You know what they say about first impressions right? Well, the owners were AWESOME! Julian and Yesi (forgive me, I probably spelt her name wrong). They were very easy to reach by phone and was very accommodating. They met me in town in person and was SUPER NICE. They explained exactly what I needed to do and told me to contact them anytime that i needed assistance. The miles were unlimited which was awesome because we had a week planned of fun activities. The van was super clean, radio worked well which is important to me, and the AC was super cool! Got to have AC in Hawaii!!!! I also had someone meet me at the airport when I needed the van to be returned. Another lady came to meet me (Kaylee?) and she was there super fast which made things easier on me. I appreciated their friendly smiles and excellent service, so I tipped both of them accordingly. We need to remember these people are lending out their personal vehicles to us and I personally appreciate it, so I feel what better way than to rate my trip here and to leave a tip :o). THANK YOU BIG RED and OWNERS!!!!!! Much mahalo!!!!
This was our first experience using Turo. Julian and Kallie were awesome to rent from! They had the minivan waiting for us at curbside when we arrived. It was great to not have to drag our luggage across a bus to the rental terminal. Kallie was friendly and after a quick greeting, we were on our way. She had someone else pick her up at the airport, so we literally were on the road to our destination within minutes of getting our luggage.
When we returned the car, Julian was there to greet us at the airport terminal. It was so nice that both my wife and I could check in at the same time with our kids rather than me heading over to the rental car place after dropping them off.
Julian and Kallie are great and we highly recommend renting from them. Whether this is your first Turo rental or your 10th, we are sure your experience will be great with these folks!
This rental was perfect. Car showed up on time at the airport, clean with no mechanical problems. Renters were very easy to deal with & extremely fast in replying to emails & text. No hiccups or problems of any kind. Would strongly recommend renting this vehicle if you're into mini vans.
We loved renting from Julian! He kept in contact with us before we arrived and we were easily able to get in contact with him were we to have any changes in our flight or location. He was on time and very friendly. The inspection we quick and easy and we were on our way! The drop off was just as convenient. I would recommend him to anyone and plan to use him again when we return next year!
Kallie and Julian were very professional, always on time, and provided an overall excellent service! The van we rented from them was everything as advertised and ran perfectly throughout the trip. We will definitely use Turo with them again! Thank you!