Tim was a pleasure to meet. He was very professional, personable and organized. When I arrived in Dallas, Tim met me at a TRE station and greeted me just as I walked off the train. When we got to the car, we inspected it together and signed off on any visible nicks the car had, then Tim showed me all the insurance paperwork, in case I would need it, and put it in the glove box. He took a picture of the dashboard readings that showed the odometer and fuel level, and I was good to go. The whole thing took about ten minutes. I had a wonderful experience. A couple days before the return, Tim texted me to see if everything was okay. I informed him that I would need a ride to the airport and he said he would be glad to take me. Everything could not have gone any smoother. I had a great experience and certainly would do it again and would recommend Tim and RelayRides to my friends and family. I calculated I saved approximately $250 compared to a compact car rental, never-mind a minivan; so, I couldn't be more pleased.