Jobs @ Turo

Verification Specialist

San Francisco
<p>We are looking for a positive, outgoing, articulate, and savvy customer service agent to join our trust and safety team.</p> <h6>Responsibilities</h6> <ul> <li>Ensure that Turo’s customer and vehicle verification processes are customer friendly and efficient</li> <li>Handle escalations from team of outsourced customer service reps performing customer verifications</li> <li>Audit performance of outsource customer service representatives to ensure their work meets Turo’s standards</li> <li>Communicate with customers via email, phone and chat</li> <li>Consistently contribute ideas to further improve the customer experience</li> <li>Oversee external relationships with our BPO vendor</li> </ul> <h6>Qualifications</h6> <ul> <li>1+ year in customer service, fraud experience recommended</li> <li>Top-notch oral and written communication skills</li> <li>General awesomeness - we want people who are just great</li> <li>Willingness to work outside standard business hours to support our customers when they need it most</li> <li>Ability to work both in a team environment and independently</li> <li>Outstanding attention to detail, with strong ethic of personal responsibility</li> <li>Experience using Zendesk or other CRM or customer service applications</li> <li>Experience working with/within a BPO vendor</li> <li>Ability to establish an individual course of action to accomplish goals while using appropriate resources</li> <li>Understanding of how to define, track and improve performance metrics</li> </ul> <p>This is a full-time position.</p> <h6><strong>Benefits</strong></h6> <ul> <li>Competitive salary and meaningful equity</li> <li>Employer paid medical, dental, and vision insurance</li> <li>Apple equipment</li> <li>Four weeks paid time off, volunteer time off, generous parental leave</li> <li>Weekly catered lunch</li> <li>Stocked kitchen and beverages</li> <li>Company-sponsored happy hours and team events</li> <li>Turo owner matching and vehicle reimbursement program</li> <li>Turo travel credit every month</li> </ul> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</p>


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