Jobs @ Turo

Trust and Safety - Marketplace Risk Associate

San Francisco, CA
<p>We’re looking for an entrepreneurial and dedicated professional to join our Trust &amp; Safety team at Turo. You will process, investigate, and resolve customer disputes, account reviews, and any issues that affect the safety of our online marketplace.</p> <p>The ideal candidate has superb judgment, a track record of handling tricky situations, and a passion for preventing fraud while assisting impacted customers.</p> <p><span style="font-weight: 400;">This position reports to our Trust &amp; Safety Manager, in our SF office.</span></p> <h6>Role &amp; Responsibilities</h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be the Trust &amp; Safety liaison for escalations from the Customer Support team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide outstanding customer support to our community often in high-stress situations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with law enforcement and other 3rd parties to resolve cases</span></li> <li style="font-weight: 400;">Investigate other fraud and safety issues and help process chargeback disputes</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to the improvement of internal processes</span></li> </ul> <h6><strong><strong> </strong></strong><strong>Qualifications</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">2-3 years of Customer Service, Trust and Safety, Fraud or Risk Management. E-commerce experience preferred.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible and open to a schedule that includes weekend and night coverage.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in a fast-paced environment, drive and embrace change.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Superb communication, interpersonal, and investigative skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to manage investigations from start to finish with excellent follow-through, attention to detail, and with minimal need for supervision. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to high responsiveness and availability.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong proficiency with technology: experience with Zendesk, CRM systems, Google Docs, and MS Office preferred. Mac expertise a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS or work equivalent required. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Legal or law enforcement experience desirable.</span></li> </ul> <h6><strong><strong> </strong></strong><strong>Benefits</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and meaningful equity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apple equipment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Four weeks paid time off, 11 paid holidays, generous parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stocked kitchen and beverages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <p><strong><strong> </strong></strong></p> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span> </p>


Interested? Apply here.