Jobs @ Turo

Customer Support Training Specialist

San Francisco
<h6><strong>Responsibilities</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Help create and develop training materials and curriculum. Keep training materials up to date and on-brand, and develop effective curriculum.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create training schedules to direct learning structure.</span></li> <li style="font-weight: 400;">Facilitate training sessions with new hires in San Francisco and at outsourced locations in and outside the US.</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide additional coaching and re-training for existing team members and outsourcers based on performance feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interface with our product team to become an expert on new features and train the support team as they are implemented </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent Turo’s mission, vision, and values with integrity and professionalism</span></li> </ul> <h6><strong>Requirements</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong customer service background required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding written and verbal communication skills required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to articulate complex process workflows in a creative and concise way</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work well independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work cross-functionally </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prefer prior training experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Undergraduate degree or equivalent required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bonus: start-up experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Travel for up to 30% of work time, to train at U.S. and international facilities</span></li> </ul> <h6><strong>Benefits</strong></h6> <ul> <li>Competitive salary and meaningful equity</li> <li>Employer paid medical, dental, and vision insurance</li> <li>Apple equipment</li> <li>Four weeks paid time off, volunteer time off, generous parental leave</li> <li>Weekly catered lunch</li> <li>Stocked kitchen and beverages</li> <li>Company-sponsored happy hours and team events</li> <li>Turo owner matching and vehicle reimbursement program</li> <li>Turo travel credit every month</li> </ul> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</p>


Interested? Apply here.