Jobs @ Turo

User Experience Research Operations Coordinator

San Francisco
<p><span style="font-weight: 400;">Turo is looking for a highly organized UX Research Operations Coordinator who will help our Research team make sure the voices of Turo guests and hosts are embedded in everything our Product team does.</span></p> <p><span style="font-weight: 400;"><br></span><strong>What you will do:</strong><span style="font-weight: 400;"><br></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the end-to-end participant recruitment process for research studies. This includes screening participants, scheduling, resource management, communicating with them before and after the study, and ensuring they are compensated, and maintaining our host and guest participant panels.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate research participants for in-person, remote and ethnographic sessions. Including room booking, calendaring, tool management, vendor coordination, and testing equipment. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with our Researchers, Product Managers, Designers, Data Scientists, and Marketing team to coordinate project timelines and research requests. Develop an understanding of their needs and the participants you will need to recruit. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize research findings so that everyone at Turo can access prior research easily and develop creative ways to socialize findings throughout the organization. Uncover opportunities to recommend research.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Evaluate the current process, make recommendations for improvement, and implement improvements. Maintain current research tools and evaluate new research tools.</span></li> </ul> <p><strong>Skills and experience you possess:</strong><span style="font-weight: 400;"><br></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You have 2+ years of professional experience in operations roles, ideally supporting a UX research team. Experience in administrative duties, project management, process improvement, or a related field.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Extremely organized and detailed self-starter. Comfortable with some ambiguity and the foresight to create a plan B before we need one. Active listening and systems-thinking; heading off issues as we scale. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion for effective and timely internal and external communication. Ability to work across multiple projects in a fast-paced environment.</span></li> </ul> <p><strong>Even better if:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You are familiar with survey tools like Survey Gizmo, Survey Monkey, and Qualtrics.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are familiar with project management tools, ie Confluence, Trello, Teamweek. You know a bit of SQL.</span></li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Competitive salary and equity for all full-time employees</li> <li>Employer paid medical, dental, and vision insurance</li> <li>Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave</li> <li>Weekly catered lunch with a fully-stocked kitchen</li> <li>Company-sponsored happy hours and team events</li> <li>Turo host matching and vehicle reimbursement program</li> <li>Turo travel credit every month</li> </ul> <p><strong>About Turo</strong></p> <p>Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at <a href="https://turo.com" target="_blank">turo.com</a>, the App Store, and Google Play, and check out our blog, <a href="https://blog.turo.com/" target="_blank">Field Notes.</a> <br> <br>Turo has raised $200M+ to date from top-tier investors, including Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.</p> <p><a href="https://medium.com/@andre_haddad/connecting-the-dots-to-a-compelling-not-cultish-company-culture-35dc871cba08" target="_blank">Read more</a> about the Turo culture according to Turo CEO, Andre Haddad.</p> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</p>


Interested? Apply here.