Jobs @ Turo

Claims Associate

Scottsdale, AZ
<p>We have multiple positions open for a <span class="il">Claims</span> <span class="il">Associate</span> to join us as we expand our operations team and grow a new branch in Scottsdale, AZ. This is an exciting opportunity to help build an office, and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on a challenging part of the business, come join our team! </p> <h6><strong>Role &amp; Responsibilities</strong></h6> <ul> <li>Provide exceptional customer service for Turo owners and travelers</li> <li>Investigate and process auto <span class="il">claims</span> filed by Turo owners and travelers</li> <li>When possible, assist Turo members in the self-resolution process</li> <li>Coordinate <span class="il">claims</span> processing with Turo's third party administrator</li> <li>Collect any amounts due from renters</li> <li>Maintain accurate documentation</li> <li>Actively contribute to continuous improvement in Turo’s processes for <span class="il">claims</span> handling, strive to make Turo's organization a leader in customer service and cost management</li> </ul> <h6><strong>Qualifications</strong></h6> <ul> <li>Strongly prefer minimum of 1-2 years experience in auto <span class="il">claims</span> handling experience, preferably with a major auto insurance carrier or car rental company</li> <li>Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars</li> <li>BA/BS or equivalent required. State licensing desirable</li> <li>Exceptional personal qualities and people skills</li> <li>Outstanding conflict resolution and de-escalation skills</li> <li>Ability to work in a fast-paced environment, drive and embrace change</li> <li>Excellent follow-through, attention to detail, and with minimal need for supervision</li> <li>Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission</li> <li>Commitment to high responsiveness and availability</li> <li>Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, <span class="il">claims</span> management systems. Mac expertise a plus</li> <li>Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders</li> </ul> <p> </p> <h6><strong>Benefits</strong></h6> <ul> <li>Competitive salary and meaningful equity</li> <li>Employer paid medical, dental, and vision insurance</li> <li>Apple equipment</li> <li>Four weeks paid time off, 11 paid holidays, generous parental leave</li> <li>Weekly catered lunch</li> <li>Stocked kitchen and beverages</li> <li>Company-sponsored happy hours and team events</li> <li>Turo travel credit every month</li> </ul> <p> </p> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</p> <p> </p>


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