Jobs @ Turo

Global Head of Claims

Scottsdale
<p><span style="font-weight: 400;">Turo’s Global Head of Claims will take Turo’s growing claims team to the next level and beyond. You are an expert in claims management (preferably auto claims), an entrepreneurial leader and want to play a pivotal role in helping Turo further its dominance in the international peer-to-peer car-sharing market.   The right leader will be exceptional at both operations and strategy; ability to get deep into the details of processes and technologies while also understanding how each detail connects to the future and impacts other teams; deeply involved in the day-to-day customer and team experience while also driving the team towards the future; demanding great things of team members while also facilitating work/life harmony.  This is a unique career opportunity that offers incredible potential for personal and professional growth. </span></p> <p><span style="font-weight: 400;"><strong>Description</strong>:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Oversee all aspects of Turo’s Claims Operations including a 50+ person team in Arizona, and numerous domestic and international vendors</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive continuous improvement in the customer experience for Turo’s Guests and Hosts</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive continuous reduction in claims spend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create an exceptional team environment </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Set and drive the strategic vision for scaling of Turo’s Claims operation, which has potential to double several times over in the coming years</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the development and creation of superb claims handling practices within our international teams in Canada, UK, DE and more to come</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Turo’s data science, finance, legal and product teams to further develop a cost-effective and compliant claims-handling infrastructure</span></li> </ul> <p><strong>Experience:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Minimum of 10 years-experience in claims leadership, auto claims experience strongly preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA required, advanced degree preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional communication, analytical and collaborative skills required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated experience in managing large teams, multi-site operations, scaling organizations, as well as rolling out new processes &amp; technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Fast learner, quick problem-solver, passionate about claims &amp; the customer experience</span></li> </ul> <p><strong>About us</strong></p> <p>Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Our mission is to reinvent the car rental experience and put the world’s one billion cars to better use.</p> <p>We’ve grown the business by over ten times in the past two years and raised over $200 million from investors like Daimler, SK Holdings, KPCB, Google Ventures, August Capital and Shasta Ventures.</p> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>


Interested? Apply here.