Jobs @ Turo

Operations Content Specialist

San Francisco
<p><span style="font-weight: 400;">We are looking for a world-class Content Specialist to join our San Francisco team. We’re looking for a strong writer with a concise style, a quick learner, and a detail-oriented person, who can also understand the big picture. You’ll work closely with our Customer Support, Verification, Trust and Safety, Claims, International, Marketing, and Sales teams. You will write, maintain, and improve various customer-facing and internal documentation articles, including FAQs, emails, and internal communications for our Operations team of more than 400 people.</span></p> <h6><strong>Responsibilities</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Keep Turo’s operations content library accurate, complete and on-brand</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and edit email templates and public-facing FAQs using the Turo tone and voice</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and edit process documents for key operations workflows</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the training team to help build comprehensive training documentation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interface with the product team to update documentation as new features are released</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interface with legal and policy teams to ensure content is compliant and accurate</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent Turo’s mission, vision, and values with integrity and professionalism</span></li> </ul> <h6><strong>Requirements</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding written communication skills required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prefer prior experience working as a writer and/or content manager</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer service background not required but preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work well both independently and cross-functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work cross-functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Undergraduate degree or work equivalent required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bonus: start-up experience</span></li> </ul> <h6><strong>Benefits</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and meaningful equity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apple equipment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Four weeks paid time off, volunteer time off, generous parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stocked kitchen and beverages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo owner matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p>


Interested? Apply here.