Jobs @ Turo

Training Content Specialist

San Francisco
<p><span style="font-weight: 400;">We’re looking for a world-class Training Content Specialist to join our San Francisco team. You will have the opportunity to work closely with our Customer Support, Verification, Trust and Safety, Claims, and Sales teams.  You will help develop and improve our Training Materials for our almost 300 in-house and outsourced agents, and more as our team expands.</span></p> <p><strong>Responsibilities:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and develop training materials and curriculum. Keep training materials up to date and on-brand, and develop effective curriculum.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create training schedules to direct learning structure.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate training sessions with new hires in San Francisco and at outsourced locations, in and outside the US.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide additional coaching and re-training for existing team members and outsourcers, based on performance feedback.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interface with our product team to become an expert on new features and train the support team as they are implemented.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent Turo’s mission, vision and values with integrity and professionalism.</span></li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong customer service/training background required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Past experience using a Learning Management System</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding written and verbal communication skills required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to articulate complex process workflows in a creative and concise way</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work well independently and cross-functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work independently with little or no supervision/direction</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prior training experience required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience creating process content and training curriculum </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Undergraduate degree or equivalent required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bonus: start-up experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using Zendesk or other CRM applications, and strong knowledge of Gmail, Google Docs, and Excel</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Travel for up to 30% of work time, to train at U.S. and international facilities</span></li> </ul> <p><strong>Benefits:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and meaningful equity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apple equipment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Four weeks paid time off, volunteer time off, generous parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stocked kitchen and beverages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo owner matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p>


Interested? Apply here.