Jobs @ Turo

User Experience Researcher

San Francisco
<p><strong>JOB DESCRIPTION</strong></p> <p><span style="font-weight: 400;">We’re looking for a User Experience Researcher to join our Design team here at Turo. You’ll be responsible for helping the company better understand how our customers use and consider our product. You will provide feedback directly to the product teams, other teams, and the overall company. This role will be responsible for planning and performing research projects for projects in every stage of development, from early concept testing to validating our current product experience.</span></p> <p><br><br></p> <p><strong>RESPONSIBILITIES</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Create a deep understanding and empathy for our customers through field research, surveys, personas, lab studies, and other methods (existing or invented) that you identify to be most effective</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with product and design teams to identify research topics, and build a research roadmap</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify the best method or mix of methods based on research questions, timeline and resourcing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advocate research findings to diverse audiences through written reports and oral presentations</span></li> </ul> <p><br><br></p> <p><strong>QUALIFICATIONS</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of relevant work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or related field, or equivalent practical experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with remote usability testing tools</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability to coordinate projects across functional teams, including engineering, merchandising, design, marketing, finance, and operations</span></li> </ul> <p><br><br></p> <p><strong>BENEFITS</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and meaningful equity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apple equipment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Four weeks paid time off, volunteer time off, generous parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stocked kitchen and beverages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo owner matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <p> </p> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p> <p> </p>


Interested? Apply here.