Jobs @ Turo

Account Management & Community Associate

Toronto
<p><span style="font-weight: 400;">We are looking for an entrepreneurial and customer oriented Community &amp; Account Management Associate to join our growing team in Toronto. The Associate will manage, grow and assist Canadian "Power Hosts" as well as help build and nurture a vibrant community of more than 300,000 Turo hosts and guests across Canada.</span></p> <p><span style="font-weight: 400;">You will be in regular contact with our most active Turo hosts to help understand their growing pains, needs, absorb product/business feedback as well as help them take their Turo activities to the next level. Additionally, you will be responsible to make Turo’s Canadian community front and center of everything we do and to represent their perspective throughout the company.</span></p> <p><strong>Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn about Power Host’s operational status, business objectives and pain points</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify growth opportunities and challenges unique to Power Hosts’ business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Connect with Power Hosts to build trust and influence</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Align Power Hosts’ goals with Turo’s to achieve win-win</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Tap the potential of Turo’s greatest asset: our community. This includes developing and executing a community engagement strategy, organizing member events around Canada, and making our community’s voice heard across the entire company.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Foster community appreciation and build brand equity among our members.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Cultivate a database of community evangelists for marketing content, social media profiles, public relations opportunities, and community forums.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Educate our community on Turo tips, tricks, and best practices with compelling guides and video content.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with public relations opportunities and projects as needed</span></li> </ul> <p><strong>Your profile:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">MUST be fluent in both English and French.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Put on great events. Conceptualize, plan, and execute fun and buzz-worthy community events &amp; parties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You’re a social connector who’s not afraid to immerse yourself in our community. You know everybody, and everybody knows you.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You’re an entrepreneur and self-motivated problem solver.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to think creatively to assist in identifying strategies and activities that position our community at the center of our work.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion for building stronger communities and a more sustainable economy. You want to work at a company that will impact our society, transportation, and the environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to prioritize and handle multiple projects with tight deadlines.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Superb interpersonal skills. Key attributes: positive mental attitude, honest, direct, take-charge, good sense of humor.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS degree required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of experience with online communities, social media, and event management.</span></li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Competitive salary and meaningful equity</li> <li>Employer paid medical, dental, and vision insurance</li> <li>Apple equipment</li> <li>Four weeks paid time off, 11 paid holidays, volunteer time off, parental leave</li> <li>Weekly catered lunch</li> <li>Company-sponsored happy hours and team events</li> <li>Turo owner matching and vehicle reimbursement program</li> <li>Turo travel credit every month</li> </ul> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</p>


Interested? Apply here.