Jobs @ Turo

Operations Manager (Verifications)

San Francisco
<p><span style="font-weight: 400;">We’re looking for a world-class Operations Manager to join our San Francisco team. You will have the opportunity to work closely with our Trust and Safety, Customer Support and Product teams.  You will help develop and improve our verification processes to accelerate growth while minimizing risk. </span></p> <p><strong>Responsibilities: </strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify improvement opportunities to further improve the processes quality and efficiency and drive their implementation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage the vendor team ensuring performance goals are met </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and maintain up to date workflows, process documentation and content library making sure it is complete and accurate</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure all customer related email templates are aligned with latest process and on-brand</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure the training curricula and documentation is constantly up to date and comprehensive</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and monitor reporting for all verification related process</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interface with our product team to become an expert on new features to include them correctly in the verification processes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interface with legal and policy teams to ensure content is compliant and accurate</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent Turo’s mission, vision, and values with integrity and professionalism</span></li> </ul> <p><strong>Qualifications: </strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Track record of success in Operations Management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion and interest in fraud and risk management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Desire to articulate and document complex process workflows in a creative and concise way</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Great problem solving skills and analytical abilities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interest in Operations Management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work independently with little or no supervision/direction.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding attention to detail, with strong ethic of personal responsibility</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work well both independently and cross-functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Undergraduate degree required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bonus: start-up experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using Zendesk or other CRM or customer service applications, and strong knowledge of Gmail, Google Docs, and Excel.</span></li> </ul> <p><strong>Benefits: </strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and meaningful equity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apple equipment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Four weeks paid time off, volunteer time off, generous parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stocked kitchen and beverages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo owner matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p>


Interested? Apply here.