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This vehicle was perfect for our couples snowboarding trip to Lake Tahoe. We arrived the day after the most snow accumulation in 50 years! Eric was excellent. He acquired snow chains for us (although we didn’t need them with the all wheel drive) with less than 12 hrs notice and allowed us to return early with no advanced notice. Pick up and drop off is at the airport so no waiting or shuttling. Recommending to rent this car and bypass the rental car center, you won’t be sorry.
My experience with Derek was fantastic! He is incredibly communicative and responsive, he literally will answer your text or call anytime and provided detailed instructions throughout the trip. This was the first time I did a blind pick up and drop off with Turo and it was very easy because Derek gave such great instructions. The car is equipped with everything you need from a shovel to bandaids to tire chains. We used the Ford Edge to drive from Reno to Tahoe in December after a snow storm and it was easy except for the last five minutes of our trip when it slid on some ice, but once we put the snow chains on it was fine! You'll probably need chains on your car if you're driving in those conditions to Tahoe whether you have AWD or not, so I would say this car did just fine.
This Ford Edge is an excellent vehicle with all the proper upgrades to make our travels nice. The car was in 'as new' condition and had the latest driver aid technology. It took me awhile to get use to the Ford lane assist but once I understood it, no issue. The rental price was attractive too. Should I require a rental car in Reno in the future, I would try to get this car again.
Derek provided a clean, reliable vehicle. He excels at attention to detail and clear communication. So, even though this was my first experience renting a vehicle through Turo, his clear instructions made the whole process easy. And we saved a bundle from the outrageous rates being charged by the major car rental companies at the time. Highly recommended.
This was my first time using Turo. Joel made the process so easy! I don’t think I’ll ever go back to rental car companies!
Derek's car is kept in great condition, you can tell he puts enormous effort in the care and condition of his car. The rental experience is on par and even better than some of the major rental car companies.
Eric is a very nice person, I've had the car for 5 days around Lake Tahoe, the car handled nicely in the snow and rain (and there were good amounts of it). Would definitely rent again!
The whole experience was super. Joel’s car was excellent - clean and safe even through Lake Tahoe mountains in the snow. Joel made pick up and drop off arrangements that were very easy and convenient. This was our first experience with Turo and we will definitely use it again in the future.
Eric is super chill, nice guy. After a 6 day rental, I offered to take vehicle to get washed and Eric said not to bother as it’s his responsibility to prep vehicle. Righteous dude…
This car drove in perfect condition! Excellent mileage! Has all the features you could ask for. Joel is great! Thank you!!!
Really great truck and owner. Super clean and perfect for a week on the mountain. Owner was very accessible and helpful, great communication. Pickup was easy as was return. Just a really good experience with this owner and vehicle.
The Bronco worked great for our trip up to Truckee and Joel was a fantastic host. Pickup and drop off were smooth and very convenient
Joel is an amazing host. Very responsive and accommodating. Pick-up and drop off was a breeze. Car is in great condition and we very much enjoyed it.
Joel was a great host and answered my question right away and was very helpful with picking up and dropping the car off. Beautiful brand new bronco. great for the snow and daily driving plus good gas mileage. Definitely would recommend this this car.
Working with Derek reminds me why I will never rent a car from a rental car company again. Derek was available, professional and helpful at all times. What a great experience renting a car from Derek. I would greatly recommend people to rent your vehicle from Derek.
The Escape was exactly what we needed for our trip. The snow tires were really helpful and the heated seats and steering wheel also made it very cozy in the cold weather.
Repeat customer here. Eric is always flexible and easy to work with. Thank you again!
Derek and his Ford Edge were fantastic! Great communication, easy pick up and drop off. Car super clean and perfect for our trip.
Joel was very responsive and flexible with us picking up and dropping off the car earlier than expected. He responds right away and was extremely pleasant to work with. His Bronco was perfect for our trip and was kept clean and tidy and ran great. Will definitely look out for Joel in the future if I need to use a car around Reno again!
Kris was AWESOME! Great communication, pickup/drop-off was super easy, car was clean and ready when we needed it. Easy to drive with all the bells and whistles. Would definitely rent from Kris again!
Joel was very accommodating and was great to communicate with. Loved the truck and would absolutely rent from him again.
Joel was very responsive to all my messages. Very clean and nice car. Will for sure rent again when in town. Highly recommend. Thanks for a great experience.
We had a great experience renting from Joel, he made pick up and drop off at the airport a breeze. He had even installed a car seat for our infant before we arrived. We would certainly rent from Joel again.
Joel was amazing to work with. He made pick up/drop off super easy. I highly recommend renting from Joel.
Great host very accommodating. Vehicle was awesome driving from Bay Area to Reno during the “Atmospheric River” felt safe the whole time much better now that it is winter than newer model FWD vehicles!
Joel was fantastic and met us at the airport for both pickup and drop off and made the entire experience worth it. We even had an issue with the car needing to be returned a day earlier than we originally thought and he worked with us to get another day added on to the booking!
Joel had excellent communication skills and the car was perfect addition to our trip. Loved the four wheel drive, apple airplay feature for personal playlist and Waze as well as the much appreciated 25 mpg.
Eric was really accommodating and easy to work with. The car ran great, absolutely no issues what so ever. Handled great in the snow.
Very spacious and reliable vehicle. Great on gas. The complimentary waters and goodies in the tackle box were a nice touch. Our rear facing car seat also fit perfectly. Thanks for the ride!
Phenomenal rental for Tahoe. Extremely easy pick up and drop off at the RNO airport. 4wd with snow tires makes going up the mountains right after a snow storm a breeze without any issue at all. Comfortable seats and spacious interiors for the trip, would 100% rent from again if I’m ever back in Tahoe
Joel was great from the time I booked to dropping off the vehicle. Everything was simple, with great communication and service. I would recommend him and will rent from him again when I’m back in the area.
Went smoothly and made our trip very enjoyable. Has to be best Turo experience so far- from the pickup and drop off notices to the car itself.
Seamless check in and out, Joel was ready for us before we arrived! We loved the car too.
Great experience! Derek has the car waiting for us right off the plane, really roomy suv with navigation and seamless experience! Would def rent again.
Great experience. Switched a car from their inventory to this one as a last minute change. Amazing communication. Quality service. Would rent again.
Repeat customer. Great handoffs. Eric is always very flexible with my varying work schedule.
Eric’s car was perfect for the trip! He was super helpful. Even picked us up and dropped us off at the airport and did the walk through with us prior to make sure we had everything we needed. Would absolutely recommend to anybody who needs to rent in Reno
Eric's Escape is the little engine that could. We drove it far and wide, and we didn't have a single problem. The AC is top notch. I was a little worried that we would melt in the heat wave, but it was great. We got evacuated due to fires, and we had to sleep in the car...worked out for 2 adults with 3 suitcases of gear. I would recommend Eric's Escape, and if I am back in Reno and in need of a rental, I'll check here first. Eric was quick to respond He picked us up from the airport and dropped us off. Easy! Thanks!
Eric was great to work with, great ride for a great price. We had a stroller and 4 bags and it fit everything.
NICE SUV! Super clean and ran great. Kevin was awesome to work with. He made sure everything ran smooth and was quick to respond with questions I had. Easy pick up and drop off. I will definitely rent this Expedition again when I'm back in Reno.
It was my first time booking on this app and Joel was very helpful. Made it easy to understand and always was responsive if I had a question. My trip went well. Would book again.
This was an excellent experience. Quik and easy pickup and drop off. Joel was amazing. Thx u so much
My experience with Joel and his Ford Escape was perfect. We had a medical emergency we had to deal with, and Joel graciously allowed a modification of the trip and was very supportive and helpful in making that happen. In addition, his instruction for use of the car were very clear, he was extremely responsive, and the car was great. I highly recommend renting with Joel.
1st time using Turo. Picked up vehicle at airport curb and dropped it off at airport curb. Great service by Joel. Thank you!
I would definitely rent from Derek again. When we picked up the car he had cold waters in the front seat, phone chargers for both Android and Apple phones and the car was super clean. The nicest Turo experience we have had yet!
Joel was fantastic! He was on time, very friendly and easy to communicate with via the Turo app. He made our trip to Reno a breeze. The car was clean and drove well. It was our first time using Turo and because of Joel we will continue to use it. His customer service skills are top notch!! Thank you Joel!!!!
* Any personal insurance you may have that covers damage to the host’s vehicle would kick in before your protection plan, except in limited situations for trips booked in Maryland, but this protects your own wallet. Liability insurance is provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company. Terms, conditions, and exclusions apply. The policy does not provide coverage for damage to a host’s vehicle.
For questions or information about the third party liability insurance that is included in protection plans in the US, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 or [email protected] For questions about how damage to a host’s vehicle is handled, visit the Turo Support site.
When a trip is booked in the state of Washington, physical damage to the host’s vehicle is covered by insurance purchased by Turo, but the Turo insurance does not change the contractual responsibilities of hosts or guests with respect to physical damage to a host’s vehicle.
** Terms, conditions, and exclusions apply.