Add optional Extras to your trip at checkout.

Home Location: Your car will be located in front of our parking facility located at 50 South Redwood Road, Salt Lake City, Utah. We will unlock the car remotely. Airport Location: When you choose the Salt Lake City Airport your car will be delivered to the short-term airport parking garage. Leaving the short-term parking garage will cost you between $5.00 and $35.00. This is the easiest and most efficient process possible at the airport. https://www.goldenluxuryauto.com/pag Hotel Location: The car will be delivered directly to your hotel or address, keys will be given to the front desk or to you in person, and a picture of where the car is parked will be uploaded to the app. https://www.goldenluxuryauto.com/puh Guest Location: The car will be delivered directly to your address, keys will be given to you in person, and a picture of where the car is parked will be uploaded to the app. https://www.goldenluxuryauto.com/puh If you have booked your car and would like to change your pick-up process, you go to the details page on the app and click on the button that says modify trip. How to video for changing the pick-up location: https://youtu.be/IRN2SEW3J5g

Absolutely No Smoking, Vaping or Pets in the vehicle. Make sure you put Premium Gasoline in this Vehicle. We have provided in the glove box cleaning locations for those who haven't prepaid for gas and cleaning. Please we ask you not to Smoke in the car! It really kills any resale value it may have.

• Picking Up & Drop Off Process

  Home Location: Your car will be located in front of our parking facility located at 50 South Redwood Road, Salt Lake City, Utah. We will unlock the car remotely. Airport Location: When you choose the Salt Lake City Airport your car will be delivered to the short-term airport parking garage. Leaving the short-term parking garage will cost you between $5.00 and $35.00. This is the easiest and most efficient process possible at the airport. https://www.goldenluxuryauto.com/pag Hotel Location: The car will be delivered directly to your hotel or address, keys will be given to the front desk or to you in person, and a picture of where the car is parked will be uploaded to the app. https://www.goldenluxuryauto.com/puh Guest Location: The car will be delivered directly to your address, keys will be given to you in person, and a picture of where the car is parked will be uploaded to the app. https://www.goldenluxuryauto.com/puh How to video for changing the pick up location: https://youtu.be/IRN2SEW3J5g

• What are the hotel pick up and delivery options?

  Hotel Location: The car will be delivered directly to your hotel or address, keys will be given to the front desk or to you in person, and a picture of where the car is parked will be uploaded to the app. https://www.goldenluxuryauto.com/puh

• Can I request a delivery to a personal location?

  Guest Location: The car will be delivered directly to your address, keys will be given to you in person, and a picture of where the car is parked will be uploaded to the app. https://www.goldenluxuryauto.com/puh

• Are the Miles for a trip Flexible?

  Yes, you can choose it as an extra for a small fee.

• The Car has a Check Engine Light or Tire Pressure Monitor Light on, what happens?

  Before each rentall we do all we can to make sure the check engine lights are off and the tire pressure monitors are working and we check them before and after each trip. However, if something does go wrong, we will contact our mechanic and communicate with him what is happening and he will give us direct feedback. 97% of the time the check engine lights are not a problem, and with the different temperatures in Utah the Tire Pressures Maintenance Lights often go on and off with the change of temperature.

• What happens if the Car Breaks Down and I need a New Vehicle?

  With being one of the largest hosts in Utah, we can assist you with this better than most. I will look through my personal inventory and typically replace your car with a nicer and newer car than the one you rented.

• What Should I know about Insurance and how it Works?

  You should check with your own personal insurance company and make sure you are covered when renting a car from a car sharing company insurance program. We have learned that often there are different rules for car sharing companies with your credit card insurance and with your own personal insurance as we are not a car rental company. You need to make sure you are covered. If there is a problem, we will be contacting your insurance company and working directly with them.

• What happens if I am Late Picking up the Car or Dropping it off?

  You will need to change your trip details date and time in the app. This will make the times and dates match and verify if the car is available. When picking it up, it will typically be the same instructions you received to pick up the car. If you are going to be late, you could be interfering with the next potential renter. By-law in many states, we have to report the car as missing after 1 hour so we can make sure we are covered, so please make sure you are on time or have changed your trip details.

• If I lock the Keys in the Car or lose the Keys what Happens?

  Most cars need to be towed to the dealership to have computerized machines reprogram the keys to the make and model of car. So it typically costs a towing fee, a replacement fob, and then a key reprogramming fee. This can be as high as $750 in expenses. Please do not lose or lock keys in the car.

• What happens if the Tires look like they Need to be Replaced and I am Concerned?

  We want you to feel safe in our cars. We equip all our cars with all season tires. We believe these are the most cost efficient and effective tires on the market especially with the snowy days in Utah. We want you to feel comfortable with the tires on your car. If for any reason, you feel they need to be replaced, we will replace them. We have contracts with several tire locations up and down the Wasatch Front.

• Can I have a Delivery to a Personal Location?

  The car can be delivered directly to your address with advance notice.

• What happens if there are Small Dings, Scratches and Rim Rash?

  We ask for you to be responsible and do your best to avoid these little tiny issues. We understand things are going to happen, but they do hurt the resale value of our cars. We ask you to let us know about the little things that happen to a car and if it is large enough and a big enough issue, we will ask for compensation.

• I accidently got a Crack in the Windshield. What should I do?

  A couple options are, you can take it to a local windshield glass shop and return the car as you received it or we can have shops we work with fix it after the trip. However, you will pay a small convenience fee and up to the cost of the windshield.

• What happens if I put the Wrong Type of Fuel in a Vehicle?

  Most of our cars use Premium Fuel only, if proper fuel is not used you will gum up the catalytic converter which in some of my cars is $2500 to repair. It is very costly if the wrong gas is used and would be at your expense. We will do our best to work it out with your insurance company, but it isn’t often covered.