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All of our vehicles are LEZ & ULEZ compliant Please note that all tolls and charges are your responsibility and need to be paid within the allowed time to avoid incurring any fees, the two main charges are below: Congestion Charge: Driving in Central London: https://tfl.gov.uk/modes/driving/congestion-charge Dart Charge: Driving over the Dartford crossing in Kent: https://www.gov.uk/pay-dartford-crossing-charge Roadside assistance and breakdown cover are included. You will find relevant numbers in your car A member of staff will check the vehicle in/out with you. Please make sure you are aware of all damages present. Please take photos if needed when collecting your car. We are currently unable to do overseas travel Smoking is not allowed. Cleaning and administration charges apply. Our delivery and collection offices open at 8am in Hemel Hempstead, please bear this in mind when booking vehicles for delivery early in the morning as we will leave at 8am and get the vehicle to you as soon as possible. The same applies in the evening, our offices close at 5:30pm so delivery times will need to allow us to get back to Hemel Hempstead by then.