Jessica
4.9

Jessica

21 tripsJoined Oct 2018

All-Star Hosts like Jessica are the top-rated and most experienced hosts on Turo.

Jessica has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Approved to drive

    Approved to drive means Jessica has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address

  • Phone number

Host stats

  • Response rate

    100%
  • Response time

    0 minutes
Share this Turo profile.

About Jessica

I own a business which plans and operates private African safaris (photographic, no hunting). I love African wildlife. I also love hi tech and my Tesla is more a computer than vehicle. When I’m in Africa, I drive a manual Landcruiser through the bush. When I’m back in California, I drive my Tesla. ❤️🚗

Jessica’s Vehicles

Tesla Model X 2016 in
Tesla Model X 2016

4.89

(21 trips)

Location

Reviews from guests

21 trips

4.89

(18 reviews)

Adrian B.

Adrian B.29 May 2021

Great experience

Matt S.

Matt S.10 May 2021

Car was immaculate. Jessica was helpful. First time driving a Tesla; quite a treat!!!

Kristofer Thomas M.

Kristofer Thomas M.22 March 2021

I had to think about this one for a few days before leaving a real honest and candid review.  All in all, this wasn't a great experience, and it appears that there was some sort of personality conflict between Jessica and I which created a layer of tension and a lack of communication. Have you ever had an experience where you just know that some STRONGLY dislikes you, and you aren't sure why? That's a little bit of what I experienced here. Our story begins with my wife and I preparing a weekend family/work trip to view homes in Reno Nevada for an upcoming relocation. A friend of mine who runs a Turo business has been telling me to get Tesla for quite sometime, and now that we will be commuting between Sacramento and Reno I thought this was a good opportunity to rent one and for my wife and I to experience autopilot on long drives. He informed me that in order to get the best Tesla experience, I should request App Access from the host, as they can easily add a guest to the car, and then I could experience everything the car as to offer. Such as, remote locking and unlocking the car (if the key is left inside for instance), the ability to control the climate when you're away from the car, sentry mode, and avoiding supercharing overages. In addition to those features, monitoring the cars rate of charge when you are away from the vehicle also provides a great peace of mind. I'll come back to this later. Although providing app access is an optional feature the Hosts provide, my friend extends this courtesy to all of his guests.  So the day of the rental arrives; I picked the car up, car was in immaculate condition. I asked the host if she could provide app access, and she informs me she did. I check the app, doesn't appear the account has been linked. No biggie. I ran a few errands, and picked my son up from daycare. He was really excited to sit in a model X Tesla and especially enamored with the wing doors! It was a warm day and after completing my tasks I came home and out of habit I cracked the windows 1/4 of an inch all around to vent any hot air from building up in the interior. It was a sunny and warm spring afternoon, no rain forecasted for that day or evening and I went to bed not thinking twice about it. I woke up in the morning with a few messages from the host. I guess the Tesla alerted her to the windows being down.  She sent me a message around 7:30pm asking me to roll the windows up and then again at 11:00pm. I was off of my phone and devices around 7:00pm getting the kids ready for bed, and my wife and I were asleep by 9pm in preparation of an early morning. This made me feel a bit... uneasy,  it felt as if I was being micro managed with my rental experience. I can understand a Tesla owner's desire of being protective of their investment; however, in no place did I read that windows must be rolled up at all times when the car is parked... in my driveway. I informed her that I would be sure to roll all the windows up and there was no rain so all was well. Checked the app access again, no account. I proceeded to send her a message "Still no guest access under the app yet :(" I provide her a link to Tesla's FAQ talking about car access as a courtesy. She replies asking why this was so important, and I clarify my request by telling her it provides the full Tesla experience and my friend who rents two Model 3's in San Francisco told me about this feature. Now, it's rather difficult to gauge a person's emotional state through a text message, but if I were to guess, at this point I could figuratively cut this tension with a knife. I was in the proverbial Turo renters dog house. Her messages were short, very well punctuated and lacking any emojis. I really felt as if I pissed her off by asking about app access and leaving the windows cracked a 1/4 of an inch. I told her my intention wasn't to make her feel uncomfortable and that it's a nice perk for guests, but ultimately this feature was up to her. Later that evening, after driving into Reno, Nevada we arrived at the Hampton Inn. The Hampton had a level 2 type charger on the premises. Basically, a 220v charger which isn't as quick as a supercharger but definitely gets the job done. Since we had a full schedule of driving the next day,  I attempted to set the charge limit to 100%; however, for whatever reason the charging menu was not coming up. Perhaps it's because its a "destination charger" and not a supercharger. I send her a message on Turo requesting she bump the capacity to 100% charge. She reads the message and does not reply. I feel as though she is being deliberately uncommunicative. Since I am unable to see what the charging limit has been set to, I am unaware of whether or not she completed my request. Before bed, I get dressed once more and head out to the parking lot to check on the car again to see if its completed charging. I don't want to be a charger hog, and since I have no way of remotely checking the capacity it requires me to physically go down and check on the vehicle. I check the car twice more before going to bed at 9pm. Next day arrives, my family proceeds to drive around Reno attending our housing appointments and then we make our trip home. Upon getting home it's getting really late and I realize I'll have to charge it the next morning. Morning comes, I take the car to the supercharger and it's taking longer than expected. I send her a message at 9:13am: "Hi Jessica, I'm charging the car right now. It looks like i'll only be able to charge it to 60% in order to make the drop off time. If you'd like me to charge the car to 80%+, I can return it at 11. Let me know what works best for you." "Thank you again for letting us take your car, it was an absolute pleasure to drive." Message is read and she then proceeds to not reply until 9:51am informing me she needs the car at 10am. Good thing I didn't sit around charging it more because I feel as though this would have given her even more of an opportunity to review me unfavorably. I run the car through the car wash, vacuum everything out, and towel the car dry. I even packed two towels for the job, one damp towel to wipe down the interior and the second to wipe down the exterior. Car was dropped off at 10:01am and I informed her it was cleaned and charged. Her reply felt short and inhospitable, there was no returning of pleasantries. It simply read, "Great. Thanks." In summary, I don't think i'd rent from Jessica again. She has a lot of stellar reviews, so perhaps she was having a bad day or she has a raging pet peeve of leaving the windows cracked. But overall, this was a stressful experience, as I was trying to be friendly, communicative and polite. I care for my Turo reputation and when I rent vehicles from Hosts I treat them as my own. This experience has still left me scratching my head up to almost a week later.

Jessica's response

I’m so sorry my replies to your messages were shorter than you wanted and didn't contain emojis. Thanks for your feedback. ☹️😞🥺

Reviews from hosts

2 trips

5.0

(2 reviews)

Kevin L.

Kevin L.7 July 2019

Great renter. Hope you enjoyed the car!

Jessica
4.9

Jessica

21 tripsJoined Oct 2018

All-Star Hosts like Jessica are the top-rated and most experienced hosts on Turo.

Jessica has completed training on enhanced cleaning and disinfection practices.

About Jessica

I own a business which plans and operates private African safaris (photographic, no hunting). I love African wildlife. I also love hi tech and my Tesla is more a computer than vehicle. When I’m in Africa, I drive a manual Landcruiser through the bush. When I’m back in California, I drive my Tesla. ❤️🚗

Host stats

  • Response rate

    100%
  • Response time

    0 minutes

Verified info

  • Approved to drive

    Approved to drive means Jessica has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address

  • Phone number

Jessica’s Vehicles

Tesla Model X 2016 in
Tesla Model X 2016

4.89

(21 trips)

Location

Reviews from guests

21 trips

4.89

(18 reviews)

Adrian B.

Adrian B.29 May 2021

Great experience

Matt S.

Matt S.10 May 2021

Car was immaculate. Jessica was helpful. First time driving a Tesla; quite a treat!!!

Kristofer Thomas M.

Kristofer Thomas M.22 March 2021

I had to think about this one for a few days before leaving a real honest and candid review.  All in all, this wasn't a great experience, and it appears that there was some sort of personality conflict between Jessica and I which created a layer of tension and a lack of communication. Have you ever had an experience where you just know that some STRONGLY dislikes you, and you aren't sure why? That's a little bit of what I experienced here. Our story begins with my wife and I preparing a weekend family/work trip to view homes in Reno Nevada for an upcoming relocation. A friend of mine who runs a Turo business has been telling me to get Tesla for quite sometime, and now that we will be commuting between Sacramento and Reno I thought this was a good opportunity to rent one and for my wife and I to experience autopilot on long drives. He informed me that in order to get the best Tesla experience, I should request App Access from the host, as they can easily add a guest to the car, and then I could experience everything the car as to offer. Such as, remote locking and unlocking the car (if the key is left inside for instance), the ability to control the climate when you're away from the car, sentry mode, and avoiding supercharing overages. In addition to those features, monitoring the cars rate of charge when you are away from the vehicle also provides a great peace of mind. I'll come back to this later. Although providing app access is an optional feature the Hosts provide, my friend extends this courtesy to all of his guests.  So the day of the rental arrives; I picked the car up, car was in immaculate condition. I asked the host if she could provide app access, and she informs me she did. I check the app, doesn't appear the account has been linked. No biggie. I ran a few errands, and picked my son up from daycare. He was really excited to sit in a model X Tesla and especially enamored with the wing doors! It was a warm day and after completing my tasks I came home and out of habit I cracked the windows 1/4 of an inch all around to vent any hot air from building up in the interior. It was a sunny and warm spring afternoon, no rain forecasted for that day or evening and I went to bed not thinking twice about it. I woke up in the morning with a few messages from the host. I guess the Tesla alerted her to the windows being down.  She sent me a message around 7:30pm asking me to roll the windows up and then again at 11:00pm. I was off of my phone and devices around 7:00pm getting the kids ready for bed, and my wife and I were asleep by 9pm in preparation of an early morning. This made me feel a bit... uneasy,  it felt as if I was being micro managed with my rental experience. I can understand a Tesla owner's desire of being protective of their investment; however, in no place did I read that windows must be rolled up at all times when the car is parked... in my driveway. I informed her that I would be sure to roll all the windows up and there was no rain so all was well. Checked the app access again, no account. I proceeded to send her a message "Still no guest access under the app yet :(" I provide her a link to Tesla's FAQ talking about car access as a courtesy. She replies asking why this was so important, and I clarify my request by telling her it provides the full Tesla experience and my friend who rents two Model 3's in San Francisco told me about this feature. Now, it's rather difficult to gauge a person's emotional state through a text message, but if I were to guess, at this point I could figuratively cut this tension with a knife. I was in the proverbial Turo renters dog house. Her messages were short, very well punctuated and lacking any emojis. I really felt as if I pissed her off by asking about app access and leaving the windows cracked a 1/4 of an inch. I told her my intention wasn't to make her feel uncomfortable and that it's a nice perk for guests, but ultimately this feature was up to her. Later that evening, after driving into Reno, Nevada we arrived at the Hampton Inn. The Hampton had a level 2 type charger on the premises. Basically, a 220v charger which isn't as quick as a supercharger but definitely gets the job done. Since we had a full schedule of driving the next day,  I attempted to set the charge limit to 100%; however, for whatever reason the charging menu was not coming up. Perhaps it's because its a "destination charger" and not a supercharger. I send her a message on Turo requesting she bump the capacity to 100% charge. She reads the message and does not reply. I feel as though she is being deliberately uncommunicative. Since I am unable to see what the charging limit has been set to, I am unaware of whether or not she completed my request. Before bed, I get dressed once more and head out to the parking lot to check on the car again to see if its completed charging. I don't want to be a charger hog, and since I have no way of remotely checking the capacity it requires me to physically go down and check on the vehicle. I check the car twice more before going to bed at 9pm. Next day arrives, my family proceeds to drive around Reno attending our housing appointments and then we make our trip home. Upon getting home it's getting really late and I realize I'll have to charge it the next morning. Morning comes, I take the car to the supercharger and it's taking longer than expected. I send her a message at 9:13am: "Hi Jessica, I'm charging the car right now. It looks like i'll only be able to charge it to 60% in order to make the drop off time. If you'd like me to charge the car to 80%+, I can return it at 11. Let me know what works best for you." "Thank you again for letting us take your car, it was an absolute pleasure to drive." Message is read and she then proceeds to not reply until 9:51am informing me she needs the car at 10am. Good thing I didn't sit around charging it more because I feel as though this would have given her even more of an opportunity to review me unfavorably. I run the car through the car wash, vacuum everything out, and towel the car dry. I even packed two towels for the job, one damp towel to wipe down the interior and the second to wipe down the exterior. Car was dropped off at 10:01am and I informed her it was cleaned and charged. Her reply felt short and inhospitable, there was no returning of pleasantries. It simply read, "Great. Thanks." In summary, I don't think i'd rent from Jessica again. She has a lot of stellar reviews, so perhaps she was having a bad day or she has a raging pet peeve of leaving the windows cracked. But overall, this was a stressful experience, as I was trying to be friendly, communicative and polite. I care for my Turo reputation and when I rent vehicles from Hosts I treat them as my own. This experience has still left me scratching my head up to almost a week later.

Jessica's response

I’m so sorry my replies to your messages were shorter than you wanted and didn't contain emojis. Thanks for your feedback. ☹️😞🥺

Reviews from hosts

2 trips

5.0

(2 reviews)

Kevin L.

Kevin L.7 July 2019

Great renter. Hope you enjoyed the car!

Share this Turo profile.

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