Xiaozhou
5.0

Xiaozhou

120 tripsJoined Sep 2018

All-Star Hosts like Xiaozhou are the top-rated and most experienced hosts on Turo.

Xiaozhou has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Approved to drive

    Approved to drive means Xiaozhou has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address

  • Phone number

Host stats

  • Response rate

    100%
  • Response time

    0 minutes
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Xiaozhou’s Vehicles

Honda CR-V 2014 in
Honda CR-V 2014

4.91

(48 trips)

Location

Reviews from guests

120 trips

4.93

(109 reviews)

Roy K.

Roy K.9 May 2021

Flawless process from pick-up to return. Car was clean and drove smoothly. I always appreciate the little perks like a smartphone mount so that I can easily use my iPhone to navigate. There was even an ice scraper in the glove box, which can come in handy in the winter. A+ experience.

Marceline F.

Marceline F.9 April 2021

Xiaozhou was an exceptional host

Nicholas A.

Nicholas A.23 March 2021

I have been using Turo for nearly two years and have never encountered inhospitable interactions from any of its hosts. But this was my first time experiencing a less than professional experience: after making a simple request (that I’d be returning 1 hr late) I was asked to adjust the trip itinerary (a totally reasonable request on the face of it). In doing so, I was prompted to pay $130 extra for trip (more than a full day’s rental). After explaining this to the host, they agreed to lower their rate and ultimately I was charged $90. I have no issues paying for mistakes, but $90 is simply too much for a 1hr extension on a 2 day long trip. I truly wish no ill will on the host or his business, but I feel obliged to let the renting community know that if you run into any lateness issues with this car, it will likely cost you a lot more than you’d expect.

Xiaozhou's response

I feel sincerely sorry for your experience. My primary concern was that the rental insurance would not cover the extended time, which was why I asked you for a trip extension. TO MINIMIZE YOUR ADDITIONAL COST, I ALSO MODIFIED THE TRIP PRICE TO THE MINIMUM RATE, $35, ALLOWABLE BY TURO. I knew that you felt bad, but I didn't have full visibility of what constituted $90+ you paid. As a Turo host, I extended my best will to resolve your issue, and I feel quite vulnerable by receiving this review.

Reviews from hosts

1 trip

5.0

(1 review)

Christian C.

Christian C.28 July 2019

Thank you for choosing my Lexus

Xiaozhou
5.0

Xiaozhou

120 tripsJoined Sep 2018

All-Star Hosts like Xiaozhou are the top-rated and most experienced hosts on Turo.

Xiaozhou has completed training on enhanced cleaning and disinfection practices.

Host stats

  • Response rate

    100%
  • Response time

    0 minutes

Verified info

  • Approved to drive

    Approved to drive means Xiaozhou has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address

  • Phone number

Xiaozhou’s Vehicles

Honda CR-V 2014 in
Honda CR-V 2014

4.91

(48 trips)

Location

Reviews from guests

120 trips

4.93

(109 reviews)

Roy K.

Roy K.9 May 2021

Flawless process from pick-up to return. Car was clean and drove smoothly. I always appreciate the little perks like a smartphone mount so that I can easily use my iPhone to navigate. There was even an ice scraper in the glove box, which can come in handy in the winter. A+ experience.

Marceline F.

Marceline F.9 April 2021

Xiaozhou was an exceptional host

Nicholas A.

Nicholas A.23 March 2021

I have been using Turo for nearly two years and have never encountered inhospitable interactions from any of its hosts. But this was my first time experiencing a less than professional experience: after making a simple request (that I’d be returning 1 hr late) I was asked to adjust the trip itinerary (a totally reasonable request on the face of it). In doing so, I was prompted to pay $130 extra for trip (more than a full day’s rental). After explaining this to the host, they agreed to lower their rate and ultimately I was charged $90. I have no issues paying for mistakes, but $90 is simply too much for a 1hr extension on a 2 day long trip. I truly wish no ill will on the host or his business, but I feel obliged to let the renting community know that if you run into any lateness issues with this car, it will likely cost you a lot more than you’d expect.

Xiaozhou's response

I feel sincerely sorry for your experience. My primary concern was that the rental insurance would not cover the extended time, which was why I asked you for a trip extension. TO MINIMIZE YOUR ADDITIONAL COST, I ALSO MODIFIED THE TRIP PRICE TO THE MINIMUM RATE, $35, ALLOWABLE BY TURO. I knew that you felt bad, but I didn't have full visibility of what constituted $90+ you paid. As a Turo host, I extended my best will to resolve your issue, and I feel quite vulnerable by receiving this review.

Reviews from hosts

1 trip

5.0

(1 review)

Christian C.

Christian C.28 July 2019

Thank you for choosing my Lexus

Share this Turo profile.

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