Wesley
4.8

Wesley

Jersey City< NJ
89 tripsJoined Aug 2018

Wesley has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Approved to drive

    Approved to drive means Wesley has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address

  • Phone number

School

  • Northwestern University

Host stats

  • Response rate

    100%
  • Response time

    0 minutes
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About Wesley

I respect peoples' property and hope they respect mine. Let's roll.

Wesley’s Vehicles

Chevrolet Express 2011 in
Chevrolet Express 2011

4.79

(53 trips)

Location

Reviews from guests

89 trips

4.74

(54 reviews)

Edwin M.

Edwin M.11 June 2021

Wesley was accommodating to my last minute booking and was very responsive. I would rent again if I needed a van!

Rami S.

Rami S.25 May 2021

I’ve been a member for well over 4 years; I’ve rented sports cars to cars like this and I have never had an issue with a turo rental, except this one. I know my cars and respect my cars, so here’s the story. The battery wouldn’t hold the charge in this vehicle, so the vehicle had been inoperable for 13 hours, well into remainder of the trip. I had people help me jump start it, I completed my business trip (1st cousins wedding). Understandable, machines break down, just like humans, however, it’s how situations are dealt with. There was no assistance or accountability whatsoever from his end. Says it right in the turo handbook. Not a free loader, never have been, however, here’s the important part. He had scheduled a “member” from his team to meet with me at 9am so I can return to my car where the drop off location was. That never happened. No money back, no how can I help you, nothing. Perhaps it was a robot I was communicating with only through text, who was trying to resemble some sort of empathetic customer service. In fact, I had to come out of my pocket along with time (most valuable), to return to my vehicle. He would only communicate through text which I mentioned above. Once I finally checked this thing out, the claim process through turo isn’t the friendliest. Anyhow, a lot of time lost & money. Use caution here.

Wesley's response

While it is true that the battery died the rest of the story is simply not true. We are not sure why the battery died BUT the guest called us and help arrived within 15 minutes at 12:30 in the morning! We jumped the van and swapped the battery so the guest could finish his trip . Problem solved. The guest lost about 30 minutes of time. The van also now has a brand new Duralast battery with a 2 year warranty. Occasionally things happen but we don’t leave our guests stranded.

Scott V.

Scott V.15 April 2021

Wesley was quick to respond and helpful. Car got great mileage and handled well.

Wesley's response

Scott was a great guest and is welcome back anytime!

Wesley
4.8

Wesley

Jersey City< NJ
89 tripsJoined Aug 2018

Wesley has completed training on enhanced cleaning and disinfection practices.

About Wesley

I respect peoples' property and hope they respect mine. Let's roll.

School

  • Northwestern University

Host stats

  • Response rate

    100%
  • Response time

    0 minutes

Verified info

  • Approved to drive

    Approved to drive means Wesley has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address

  • Phone number

Wesley’s Vehicles

Chevrolet Express 2011 in
Chevrolet Express 2011

4.79

(53 trips)

Location

Reviews from guests

89 trips

4.74

(54 reviews)

Edwin M.

Edwin M.11 June 2021

Wesley was accommodating to my last minute booking and was very responsive. I would rent again if I needed a van!

Rami S.

Rami S.25 May 2021

I’ve been a member for well over 4 years; I’ve rented sports cars to cars like this and I have never had an issue with a turo rental, except this one. I know my cars and respect my cars, so here’s the story. The battery wouldn’t hold the charge in this vehicle, so the vehicle had been inoperable for 13 hours, well into remainder of the trip. I had people help me jump start it, I completed my business trip (1st cousins wedding). Understandable, machines break down, just like humans, however, it’s how situations are dealt with. There was no assistance or accountability whatsoever from his end. Says it right in the turo handbook. Not a free loader, never have been, however, here’s the important part. He had scheduled a “member” from his team to meet with me at 9am so I can return to my car where the drop off location was. That never happened. No money back, no how can I help you, nothing. Perhaps it was a robot I was communicating with only through text, who was trying to resemble some sort of empathetic customer service. In fact, I had to come out of my pocket along with time (most valuable), to return to my vehicle. He would only communicate through text which I mentioned above. Once I finally checked this thing out, the claim process through turo isn’t the friendliest. Anyhow, a lot of time lost & money. Use caution here.

Wesley's response

While it is true that the battery died the rest of the story is simply not true. We are not sure why the battery died BUT the guest called us and help arrived within 15 minutes at 12:30 in the morning! We jumped the van and swapped the battery so the guest could finish his trip . Problem solved. The guest lost about 30 minutes of time. The van also now has a brand new Duralast battery with a 2 year warranty. Occasionally things happen but we don’t leave our guests stranded.

Scott V.

Scott V.15 April 2021

Wesley was quick to respond and helpful. Car got great mileage and handled well.

Wesley's response

Scott was a great guest and is welcome back anytime!

Share this Turo profile.

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