ENGUANG
4.9

ENGUANG

121 tripsJoined Jul 2018

ENGUANG has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Email address

  • Phone number

  • Facebook

Host stats

  • Response rate

    100%
  • Response time

    15 minutes
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ENGUANG’s Vehicles

Nissan Rogue 2012 in
Nissan Rogue 2012

4.83

(82 trips)

Nissan Altima 2013 in
Nissan Altima 2013

4.91

(40 trips)

Location

Reviews from guests

121 trips

4.86

(103 reviews)

Baejing B.

Baejing B.June 14, 2021

I booked the trip at 400 miles of driving length and was surprised to be charged for over mile usage. Later in the reservation the mileage was 200 miles. Because of the change I was charged an additional $90+. The rental was $54/day, if the mileage was listed as 200 miles I would have just paid for two days. This would have been more respected than to be charged for additional mileage. The vehicle was not COVID-19 cleaned. There was a very bad strong Oder in the vehicle my family and I lingered of. I will be sure to screen shot every time I book from here on.

Brooke R.

Brooke R.May 30, 2021

It got me to where I needed to go, but I’m definitely going with something cheaper next time. All these fees add up quickly.

ENGUANG's response

Sorry about that :) The gas has to filled to the level when you leave, but sorry to hear that you are not 100% satisfied. We can give you a discount next time.

Joseph T.

Joseph T.May 25, 2021

Had an issue with the car but they allowed me to bring it back and switch to another car. Very understanding and helpful, I really appreciated their communication. Didn't make the process a hassle

ENGUANG
4.9

ENGUANG

121 tripsJoined Jul 2018

ENGUANG has completed training on enhanced cleaning and disinfection practices.

Host stats

  • Response rate

    100%
  • Response time

    15 minutes

Verified info

  • Email address

  • Phone number

  • Facebook

ENGUANG’s Vehicles

Nissan Rogue 2012 in
Nissan Rogue 2012

4.83

(82 trips)

Nissan Altima 2013 in
Nissan Altima 2013

4.91

(40 trips)

Location

Reviews from guests

121 trips

4.86

(103 reviews)

Baejing B.

Baejing B.June 14, 2021

I booked the trip at 400 miles of driving length and was surprised to be charged for over mile usage. Later in the reservation the mileage was 200 miles. Because of the change I was charged an additional $90+. The rental was $54/day, if the mileage was listed as 200 miles I would have just paid for two days. This would have been more respected than to be charged for additional mileage. The vehicle was not COVID-19 cleaned. There was a very bad strong Oder in the vehicle my family and I lingered of. I will be sure to screen shot every time I book from here on.

Brooke R.

Brooke R.May 30, 2021

It got me to where I needed to go, but I’m definitely going with something cheaper next time. All these fees add up quickly.

ENGUANG's response

Sorry about that :) The gas has to filled to the level when you leave, but sorry to hear that you are not 100% satisfied. We can give you a discount next time.

Joseph T.

Joseph T.May 25, 2021

Had an issue with the car but they allowed me to bring it back and switch to another car. Very understanding and helpful, I really appreciated their communication. Didn't make the process a hassle

Share this Turo profile.

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