Natalia
4.8
Natalia
4.8

Natalia

Orlando, Florida
83 tripsJoined Dec 2017
Verified info
  • Approved to drive
    Approved to drive means Natalia has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address
  • Phone number
Languages
  • English, Portuguese, Spanish
Works
  • Downtown Orlando
School
  • Dental School, Cental Florida
Host stats
  • Response rate
    100%
  • Response time
    0 minutes
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Natalia’s Vehicles

Nissan Murano 2010 in
US$30/day
Nissan Murano 2010

4.73

(83 trips)

Location

Reviews from guests

83 trips

4.73

(70 reviews)

Kevin L.

Kevin L.September 8, 2020

On the positive side, communication with Natalia is excellent, and the vehicle has good AC and started every time we turned it on. The things that made us upset: we setup the pickup for the vehicle at the airport but when we arrived we had to take an Uber to pick up her car and drop it off in total was about $55. The car has lots of small issues consisting of doors that don’t stop opening or closing, on your leg or against a vehicle parked next to it depending on the the grade it is parked on, sometimes it felt like we were locked out of the car because the key fob would not unlock the vehicle until you pushed the button 20 times or you were close to it. That was annoying, so we felt like we should leave it unlocked so we didn’t get locked out of it, the driver window was not rolling down at first, after pushing the button about a hundred times it started to work and was working fine by the end of our trip, the fuel gauge malfunctioned at one point. But the worst problem was the hesitation from a stop in the engine, and the jerking and fast acceleration after the hesitation. All of these combined made us want to give you a bad review. Your vehicle needs maintenance.

Natalia's response

Thank you for the feed back Kevin! All issues have been resolved 😀 Airport drop off and pickup are setup under “modify trip”. This trip was booked for a home pickup/drop off. Thank you once again.

Rachael C.

Rachael C.August 23, 2020

Natalia was amazing. Very quick to respond to any communication, even leading up to the trip when our flight changed multiple times (corona...). Flexibility with our time changing, and pick up and drop off with the car was a breeze, and easy. We did have an issue with the car itself, and Natalia was adamant to fix it immediately. No hesitation, and checked in to make sure we were still okay after the fact. Amazing customer service. And 10 stars on communication.

William B.

William B.July 15, 2020

Natalia offered a great deal and provided everything in the car as far as chargers, GPS, AUX cord, even an umbrella. Would definitely book again.

Reviews from hosts

2 trips

5.0

(2 reviews)

Erick D.

Erick D.May 8, 2019

Natalia took awesome care of the car!

Natalia
4.8
Natalia
4.8

Natalia

Orlando, Florida
83 tripsJoined Dec 2017
Languages
  • English, Portuguese, Spanish
Works
  • Downtown Orlando
School
  • Dental School, Cental Florida
Host stats
  • Response rate
    100%
  • Response time
    0 minutes
Verified info
  • Approved to drive
    Approved to drive means Natalia has provided their driver’s license number and passed the Turo driver screening process.
    Learn more
  • Email address
  • Phone number

Natalia’s Vehicles

Nissan Murano 2010 in
US$30/day
Nissan Murano 2010

4.73

(83 trips)

Location

Reviews from guests

83 trips

4.73

(70 reviews)

Kevin L.

Kevin L.September 8, 2020

On the positive side, communication with Natalia is excellent, and the vehicle has good AC and started every time we turned it on. The things that made us upset: we setup the pickup for the vehicle at the airport but when we arrived we had to take an Uber to pick up her car and drop it off in total was about $55. The car has lots of small issues consisting of doors that don’t stop opening or closing, on your leg or against a vehicle parked next to it depending on the the grade it is parked on, sometimes it felt like we were locked out of the car because the key fob would not unlock the vehicle until you pushed the button 20 times or you were close to it. That was annoying, so we felt like we should leave it unlocked so we didn’t get locked out of it, the driver window was not rolling down at first, after pushing the button about a hundred times it started to work and was working fine by the end of our trip, the fuel gauge malfunctioned at one point. But the worst problem was the hesitation from a stop in the engine, and the jerking and fast acceleration after the hesitation. All of these combined made us want to give you a bad review. Your vehicle needs maintenance.

Natalia's response

Thank you for the feed back Kevin! All issues have been resolved 😀 Airport drop off and pickup are setup under “modify trip”. This trip was booked for a home pickup/drop off. Thank you once again.

Rachael C.

Rachael C.August 23, 2020

Natalia was amazing. Very quick to respond to any communication, even leading up to the trip when our flight changed multiple times (corona...). Flexibility with our time changing, and pick up and drop off with the car was a breeze, and easy. We did have an issue with the car itself, and Natalia was adamant to fix it immediately. No hesitation, and checked in to make sure we were still okay after the fact. Amazing customer service. And 10 stars on communication.

William B.

William B.July 15, 2020

Natalia offered a great deal and provided everything in the car as far as chargers, GPS, AUX cord, even an umbrella. Would definitely book again.

Reviews from hosts

2 trips

5.0

(2 reviews)

Erick D.

Erick D.May 8, 2019

Natalia took awesome care of the car!

Share this Turo profile.

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