We would like to work on our best to make your trip enjoyable, here’s some tips for you to answer the most common questions. Every positive user will get a 5 star review and discount coupon for next time using! Pick up & return time could be change by contact with us at least four business hours before the time you wish to go, our working hours is from 7:00AM to 11:30PM. Any request that’s not in our business hour, or less than four business hour, might get declined, or apply with an inconvenient fee. If you want to extend you trip longer, please be prepared that someone else might book the day you wish to extend. In this situation, you’re not able to extend it, you have to return it on time, but we will also give you serve options to let your trip keep going. If there’s no one else book it on that day, we’re more than happy to let you extend your trip, BUT you will be charged extra “extend trip fee” by Turo, not us, we do not earn any dime on it, in order to make your traveling nice and smoothly, we suggest you to plan everything before your booking, that’s the most effective way the make everything easy, and it save you money too! Pick up&return instruction for ONT customer: We will pick you up at ONT and drive to our private lot(which takes about 8-12mins), please return it at the same location and we will give you a free ride back to ONT. Lot Address: 3930 Earlstone St, Ontario Please return it clean and also as same level of gas. We expect it in same condition when you return. Extra charge will be apply if we received it in dirty condition or low gas level. We highly recommended you to choose Post-Trip Clean & Prepay Gas if you like to save your time. Please DO NOT use it for off-road, race track, over driving such as burn out or keep on red line, it will damaged the drivetrain, frame and cost ton of money to repair Please DO NOT cross the broader. Out of State travel has to be confirmed by us first Please DO NOT smoke in the car, you will get a 1star review and $350.00 extra be charged for detail cleaning & removing smoking smell fee if you do so. Please DO NOT have pet in the car, you will get a 1star review and $150.00 extra be charged for detail cleaning & removing pet’s hair & smell fee if you do so. If you allergy to air fresher please let us know, otherwise every car should have one or two on the air condition fan.