PLEASE READ CAREFULLY. 95% of the people who rent do not read Turo's fine print. See below the major points. Turo's Fees and fines page: https://support.turo.com/hc/en-us/articles/203990780-Fees-fines Cancellation Policy Page: https://turo.com/policies/cancellation?locale=en_US Cleaning Fees Policy Page: https://support.turo.com/hc/en-us/articles/360000808347 Please read to eliminate fines or fees! I love giving 5 star ratings along with great reviews. Following the terms of service will ensure that. 1. Return car with the same level of gas as the trip started with (if returned less there will be a $10 service charge on top of the cost of gas missing). 2. No smoking (Marijuana/Cigarettes, or Vaping) 3. No PETS, PERIOD. Please be caring for the next user that may be allergic to pet dander. 4. No aggressive driving—these cars are not meant to be driven aggressively, as they are not performance cars. 5. Car must be returned on time. Cars are sometimes booked back to back; therefore, punctual returns are crucial! 6. No Burning Man trips. The Playa and dirt get into all the nooks and crannies and filters of the vehicle and its impossible to get clean. There is a fine of $2000.00 for violating this rule. Any violation of these guidelines may result in a fee invoiced back to you. Turo's number is 1-415-965-4525 and has roadside assistance for towing, key lock-outs, jump starts, and tire changes. For mechanical issues, I may offer another car. If I cannot provide you with another car because I’m sold out, you can rest assured that the rest of your trip will be refunded. These are 2 to 12 year old cars. Even 1 or 2 year old rental cars at the big-name rental companies break down. I send ALL my cars to Valvoline for oil changes and checkups every 3,000 miles so they are properly maintained. No speeding, racing, or off-roading (gravel roads, sand, mud, red dirt areas, etc), these cars are equipped with road tires, NOT all-terrain tires. You will get a flat—it has happened multiple times to previous guests. I thank you and hope to hear from you!

• Is the vehicle located at the airport?

  No. The Vehicle is located outside the Reno Tahoe International Airport. People usually Uber to pick up the vehicle as we are located less than two miles away.

• Do you deliver the vehicle to the airport?

  Yes. We will bring the vehicle to the airport whenever possible. Please look at the pick up and delivery options carefully as this will affect final pricing.

• Burning Man looks fun! Can I rent your vehicles to go check it out?

  NO! NO! We do not allow our vehicles to be used if going to burning man. The damage done to the car is too great to allow any trips. There is a fine of $2000.00 for violating rule. DO NOT GO TO BURNING MAN IN OUR VEHICLES.

• I did not select airport delivery but I am still getting charged an airport fee. What is going on?

  For whatever reason, TURO thinks that all locations within the 89502 zip code belongs to the airport. They charge that fee to any location within that zip code. We are located a few blocks from the airport, and are not anywhere on airport premises. This fee is on TURO's end and we have no control over it. If being charged this fee please contact TURO directly to have it removed.