Car will be safely parked at MDOT ride and share (Carpool) parking on Post Drive in Belmont. This is located right off 131 (exit 95). Your vehicle will be waiting for you at the reserved time. Once you locate the vehicle you can open doors simply by touching the hidden keypad on the door (will illustrate with picture ). The keypad will illuminate , enter the code to access your car. Your key fob and parking ticket can be found in the center cup holder, as seen in the picture. If you have any questions, please do not hesitate to contact me.

Smoking is strictly prohibited in vehicle. No Pets allowed in vehicle unless being transported in pet carrier. Food and drinking are permitted in vehicle although you will be responsible for any spills or stains. No Off-Road Use. Off-Road driving can damage the vehicle in which you will be held responsible for. No Additional drivers are authorized to drive vehicle unless approved by Turo. The renter or authorized individuals are the only ones permitted to drive the car. The vehicle is to be returned in the same condition as it was rented, both inside and out. Violations of these rules can include additional fees, and/or termination from the platform.

• Responsibility of Guest at Check In.

  Please note that check-in time is crucial for a successful trip. As the primary guest, it is your responsibility to begin the trip at the scheduled start time and maintain control of the vehicle until the trip ends. If you anticipate being late for check-in, please notify me as soon as possible through Turo messaging. Please keep in mind that you have a 30-minute courtesy window to arrive. If you are more than 30 minutes late without informing me, your trip may be canceled. In order to avoid any issues, I kindly request that you communicate with me through Turo messaging. In the event of a no-show, I will make an attempt to contact you and wait for a reasonable amount of time before reporting to Turo. However, if you fail to show up, cancel, or respond to my attempts at contact, you may be reported as a no-show. Please be aware that there are other circumstances where a no-show may be reported, such as arriving at check-in without a valid driver's license or sending an additional driver who has not been approved by me.

• Responsibility of Guest at Check Out.

  Guests are expected to return vehicle on time. If you’re running late, you must request an extension via Turo as soon as possible. You can do so at any time while the trip is in progress and up to six hours after the originally scheduled trip end time. A trip change is only valid if the request is made through Turo and I accept it. If you can’t request an extension, you must return the vehicle at the originally scheduled end time or immediately if the trip end time has passed. It is considered a Violation If a guest keeps vehicle past the scheduled end time without their approval via the Turo system. As your host I may charge for additional usage and related fees, and we may void the guest’s protection plan. If your late returning the vehicle you may be charged.. * 0-29 minutes late: No charge * 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Turo’s discretion**  * 2 hours or more late: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion** 
 **Improper return fee may be charged if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Turo. 

• Can I change my delivery location or pick up?

  You can request to change your delivery pickup or return location once your trip is booked * You can request a new pickup or return location by following these steps: * Log onto turo.com or the Turo app  * Open your Trips tab * Tap “Booked” to select the trip you’d like to change * Select the Details tab and tap the “Modify trip” button * From the menu of options, select “Trip dates and location” * Tap “Change” beside location address * Make new location selection and tap “Save” to submit. We have up to eight hours to approve or decline the change  * If we decline or don’t respond, you must pick up and/or return the car at the original delivery location.

• Who can drive my rental vehicle?

  You can request to change your delivery pickup or return location once your trip is booked * You can request a new pickup or return location by following these steps: * Log onto turo.com or the Turo app  * Open your Trips tab * Tap “Booked” to select the trip you’d like to change * Select the Details tab and tap the “Modify trip” button * From the menu of options, select “Trip dates and location” * Tap “Change” beside location address * Make new location selection and tap “Save” to submit. We have up to eight hours to approve or decline the change  * If we decline or don’t respond, you must pick up and/or return the car at the original delivery location.

• Calling roadside assistance and reporting an accident?

  Turo provide’s 24/7 roadside assistance for accidents, breakdowns, and other issues if you or your host have chosen a protection plan through Turo. You can Contact Turo at  1-415-965-4525 and they will connect you with a dispatcher who’ll send a service vehicle, and Turo cover ‘s the cost of dispatch. -Roadside assistance after an accident. If the vehicle is undriveable, contact me, and let me know and then call roadside assistance at 1-415-965-4525 . If you can still drive, contact me and let me know. Then continue your trip and report the damage within 24 hours from the time of the incident. Use the “ Damage Reporting center to file your report.  If you were in an accident with another vehicle, record the other driver’s full name, address, and contact information. Get the vehicle registration number and insurance provider information. Be sure to get the contact information of any witnesses. And be sure to take clear photos of their car and all damage. Provide all those involved in the accident with the Turo Incident Information card. If the vehicle needs to be towed and you can’t wait for the repair, or the vehicle can’t be repaired at that time, call us at 1-415-965-4525  If the vehicle you’re driving breaks down or won’t start, immediately contact me at (616)437-0994. Then call roadside assistance at 1-415-965-4525. Report your location, and the suspected problem. Wait for roadside assistance to help.  Turo will cover the cost to dispatch help to your location. You may be responsible if service was needed because of carelessness, abuse, or a violation of Turo policy. You may also be responsible for damages if there is a damage claim. If you get a flat tire on your trip, we may charge you the cost to repair or replace the tire if we find that the host wasn’t at fault for the flat. Flats caused by accident or vandalism are unfortunate, but they are the guest’s responsibility. Unless you chose the Premier protection plan. Please note, You’re responsible for the vehicle until roadside assistance arrives.You cannot abandon the car.  If the car is in an unsafe location, stay nearby, keep the car in sight, and hand over the keys once help arrives. You may be charged a $40 “gone on arrival” fee if you leave the vehicle before roadside arrives.  You’ll be responsible for all costs if the keys go missing or the vehicle is damaged while waiting for roadside assistance.  Roadside assistance is not available if you violate Turo’s Terms of Service, allow an unauthorized driver to use the vehicle, or intentionally cause damage or misuse the vehicle.

• Can I smoke in your vehicle? Smoking policy?

  It’s a No smoking policy. Turo’s no smoking policy covers the use of any tobacco or tobacco-related products. Turo prohibits smoking in any vehicle listed on the platform — as a host I must provide guests with a smoke-free vehicle. If a Guest violates the No smoking policy I may report physical evidence of smoking. If there’s clear evidence that you or your passengers smoked in a car, you will be charged a $150 smoking violation fee plus a 3% processing fee, and it may result in your account being closed by Turo.

• What is your pet policy?

  Turo are open to guests traveling with service or assistance animals. Guests traveling with service or assistance animals are not required to use a crate/carrier while in the vehicle Pets, including animals whose sole function is to provide comfort or emotional support, don’t qualify as service or assistance animals. Turo require’s that those pets be in a crate/carrier while in the vehicle. If you Violate this policy you may be charged A cleaning violation fee for * transporting a pet in a vehicle that isn’t “pet friendly” without approval * returning the car with a significant amount of animal hair  * return the car with a cleaning issue that could have only been caused by irresponsible or abusive behavior.

• What is your cleaning policy?

  The cleaning policy addresses the responsibilities of hosts and guests in maintaining a clean vehicle. As your Host, I must provide you with a clean vehicle. When you inspect the vehicle at check-in, you have the right to refuse it and cancel your trip if you’re concerned it wasn’t cleaned. You will be refunded for the trip or you may book another vehicle as long as you report the issue as followed. If you’re concerned the vehicle wasn’t cleaned, don’t accept the vehicle and don't complete check-in for the trip.  To report a cleanliness issue, take photos showing the vehicle’s condition and call customer support right away. Your trip will be canceled and you will be issued a refund, or be issued a new vehicle.  If you’re checking in remotely, inspect the vehicle thoroughly to assess cleanliness.  When guest are returning the vehicle You aren’t expected to clean the vehicle before returning it to your host. That said, if you return the car in a condition that only could have been caused by irresponsible or abusive behavior, your host can report the issue. Turo’s customer support team will review the evidence — if it clearly shows an eligible cleaning issue, you may be charged for a cleaning violation fee of $150 plus a 3% processing fee*. In some circumstances, Turo may also remove you from The platform.   As your host I can report and charge a violation fee for the following eligible cleaning issues:   * Biowaste or bodily fluids  * Spills or waste that requires cleaning inside of vents or between the door panel and window * Major stains or residue that covers a large area of the vehicle’s interior and would require steam cleaning or a full detail * An extreme amount of caked-on mud, dirt, sand, or insects requires professional-level exterior detailing * Significant amounts of pet hair  As your host I can’t report or charge a violation fee for the following ineligible cleaning issues:  * Small interior messes of items that can be thrown away, wiped up or vacuumed (e.g., food wrappers, beverage bottles, sand, dirt, crumbs) * Exterior dirt, mud, or sand that can be removed by a car wash * Water stains, minor food or beverage spills, or sticky substances on the vehicle’s interior or exterior * Unpleasant odors  

• What about reporting damage to vehicle.

  If vehicle was damaged on your trip, file a damage report and notify me . Your responsible for reporting mechanical damage, physical damage, or both. If I report damage, I may choose a resolution path: 1) work with you directly, or 2) file a claim for Turo to manage. You will be sent a damage report, notifying you of the resolution choice, and ask you to respond. If I choose to resolve the damage directly with you, you can agree to do so or dispute the request.

• Special instructions for pick up and drop off using keyless key pad?

  Pick-Up Instructions: The vehicle will be parked at specific location/address requested. After locating vehicle use the following instructions to get access into the car. Your vehicle is equipped with a keypad entry system The keypad is located on The driver side door. Once you place your hand on the driver side door handle it will illuminate. The keypad code to unlock the vehicle will be given to you at check in. To unlock the vehicle enter the code on the keypad. Once the correct code is entered, the doors will unlock, and you will have access to the vehicle. Return the vehicle to the designated location. Park in open spot/or designated location.. Before leaving the vehicle, make sure to lock it. Press the lock button and Leave the keys inside the vehicle. Place them the center cup holder. Once you have locked the vehicle and placed the keys inside, please notify us to confirm that the vehicle has been returned safely and message me the Location of where the car is parked.

• How many miles can I drive without going over?

  The vehicle you have chosen is allowed 200 miles a day for each day rented. If you go over the mileage the platform calculates this cost by dividing your daily price and daily distance you listed. It gives you a percentage of the charge according to the protection plan you set for the trip.

• How do I start the car?

  Starting the Car: To start the car, make sure the key fob is inside the vehicle. Press the brake pedal and then push the start/stop button located on the dashboard. The engine will start, and you can release the button once the car is running.

• Do I need my own insurance coverage when using Turo?

  When renting a vehicle from Turo, you have the option to provide your own insurance or purchase insurance through Turo. Here are a few things to consider: 1. Turo's insurance options: Turo offers three levels of insurance coverage for renters: Basic, Standard, and Premium. These options provide varying levels of liability coverage and physical damage protection. You can choose the insurance option that best suits your needs and budget. 2. Personal auto insurance: If you have personal auto insurance, it may provide coverage for rental vehicles. However, it's important to check with your insurance provider to understand the extent of coverage and any limitations or exclusions that may apply. 3. Credit card coverage: Some credit cards offer rental car insurance as a benefit. If you plan to use a credit card to pay for your Turo rental, check with your credit card company to see if they provide rental car insurance coverage and what the requirements are. 4. Turo's protection plans: In addition to insurance, Turo offers protection plans that provide coverage for physical damage to the vehicle and other incidents. These plans have different deductibles and coverage limits, so it's important to review the details before making a decision. It's recommended to thoroughly review Turo's insurance options and consult with your personal insurance provider to determine the best course of action. This will help ensure that you have adequate coverage and peace of mind during your rental period.

• Extending or shortening a trip

  Extending or shortening a trip You must request to change the start or end date of your trip via the Turo system, and your host must approve it for the change to be valid. Extending or shortening a trip To change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. To request to extend or shorten your trip, go to your booked trip, open the Details tab, and choose “Modify trip.” If the host accepts your request, we’ll notify you, record the change in Turo, and charge any balance due or process any refund. If they don’t respond, reject your request, or the system blocks your request, you must begin and end the trip at the booked times, or, if you submitted your request after the trip ended, return the car immediately.