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Guidelines Guests are expected to maintain a level of respect when renting our vehicles. We strongly encourage our guests to read and adhere to our guidelines in order to ensure a positive experience. By doing so, you can maximize your ride and avoid any unnecessary surprises. Cleaning Guests are expected to return the vehicle in a clean condition. Messes are acceptable as long as they are generally cleaned up prior to the return. If a vehicle is returned requiring more than the standard cleaning, you will be charged a cleaning fee. Smoking Smoking of any kind in our vehicles is strictly prohibited under any circumstances. In the event that evidence of smoking is found, a $250 smoking fee will be issued and the guest may be permanently removed from the Turo platform. We kindly ask that you respect this policy. Gas and Fuel Please ensure that the vehicle is returned with the same fuel level as when it was initially provided. We require guests to keep all gas receipts showing proof of approved fuel grade inside the center console or glove compartment of the vehicle. Failure to keep such receipts will result in a fee. Tolls Our vehicles come with a company toll pass transponder that is ready to use. At the end of your trip, we will send you an invoice for all tolls incurred during your booking period. You will not be charged any extra fees or surcharges in addition to the tolls incurred for using our toll pass. A copy of our e-Pass statements with details listing the date, time, and cost of each incurred toll will be provided. As an added benefit of our world-class service, guests with tolls incurred totaling under $5 will not be billed. Airport Parking Fees Please note that for any airport deliveries at Orlando International Airport (MCO), the initial parking fee will be your responsibility. The first 30 minutes are free of charge. Afterwards, the fees for parking may range from $2-$19. However, we will be responsible for the return parking fee upon your return of the vehicle to the airport. Delivery Fees Delivery can be arranged to any of our approved destinations with a delivery fee of $120 USD. For custom destinations located within a 10-mile radius of our lot, the delivery fee is $120 USD. Maintenance We take great lengths on servicing and maintaining our fleet. Our vehicles are regularly inspected and meticulously maintained. No inconveniences or hassles during your trip. The only thing you need to worry about is making the most out of your trip! Privacy Please note that all of our vehicles are equipped with advanced vehicle tracking systems. Guests are free to drive the vehicle as pleased. We do not actively track the vehicle or micromanage our guests. While we are not legally obligated to disclose this, we would like to do so out of respect to our guests. Our primary concerns are auto theft, reckless speeding, and insurance purposes. We also like to keep portable Tile trackers with the key fobs only to prevent loss of keys. Our luxury vehicles are not serviceable by “emergency” locksmiths. Only flagship dealerships can program additional keys for our vehicles in the event that a key fob is lost. A replacement key fob for this vehicle costs us $800 and takes at least 3-5 business days. The Tile tracker is solely used for this purpose. For all questions or concerns, please feel free to reach out to our team. Toll Transponder ID: