Guidelines: Roadside Assistance/Accidents: If you need roadside assistance, please call (415)965-4525 and choose the option for roadside assistance. In case of an accident, the Turo Insurance ID Card is under the “Details” section of your trip on Turo. Please write down or take pictures of the vehicle info (VIN, license plate, and state of vehicle), driver license info (name, address, and driver license number), and insurance info (insurance company and policy number) of all parties involved. Please inform us, Ultragate, of the details of the accident and share all relevant documents. Please report the accident to Turo using the “Report damage” option within the “Details” section. Please upload a few pictures that clearly show the damage to the “Trip Photos” section of the trip on Turo. If the car needs to be towed, please reach out to us, Ultragate, for tow instructions. Allowed Miles: The allowed miles for the trip are listed on Turo. The “Total miles included” on Turo is the limit for your entire trip. Please make sure you’re aware of the number of miles included for your trip. There will be a fee for additional miles driven. We cannot give you more miles than what is listed on Turo and we do not offer unlimited miles. Additional Drivers/Name on Account: The only person that can pickup the car is you, the primary driver. We cannot release the car to anyone other than the primary driver. Here's how you can add additional drivers: https://support.turo.com/hc/en-us/articles/203990880-Are-my-passengers-allowed-to-drive-How-do-I-add-a-driver- The name on your Turo account, the name on the driver license uploaded to your Turo account, and the name of the person who picks up the car all need to match. We, Ultragate, cannot update your name on Turo. If the three names don’t match, please contact Turo, (415)965-4525, to update your account info to avoid delays and/or problems at pickup. Returning: The car needs to be returned by the scheduled end date and end time listed on Turo. If you think you will not be able to return the car by your scheduled end date and end time listed on Turo, please use the “Modify trip” and “Change dates and location” options to extend your trip. We’re closed on Sundays. Please pick an end date and time during our business hours. If the car is not returned by the scheduled end date and end time listed on Turo, you will be charged an additional usage fee, a late fee, and an improper return fee. Please return the car with the same amount of gas/charge as when you pick up the car. If you do not return the car with the same amount of gas/charge, you will be charged the cost of the gas/charge and a fee for not returning the car with the same amount of gas/charge. Please remove all of your belongings and all trash from all compartments before returning the car - including parking permits, garage clickers, (sun)glasses, and keys on the keychain. You won’t be able to retrieve anything from the car once you return it and we won’t be able to ship anything to you. The car will be clean. Please return the car clean. The cleaning fee will be much higher if there is a scent of any type of smoke. Pets are not allowed in the car. However, service animals specifically trained to aid are welcome. Tickets/Tolls/Traffic Violations/Tows: If you get a parking ticket, please pay the ticket right away. If you don't pay the ticket as soon as possible, we will get a copy of the ticket in the mail. You will then be charged the following on Turo: 1) the cost of the ticket, 2) all relevant processing fees administered by the issuing body Make sure you follow all applicable rules of the road. If you run a red light that takes your picture, you will have to pay a hefty fine and the traffic violation will go on your personal driving record. If the vehicle is towed to an impound lot, it is your responsibility to retrieve the vehicle immediately. It is your responsibility to pay for all fees associated with the ticket, tow, and storage. Please contact Turo, (415)965-4525, to get a copy of the rental contract and receive instructions on how to retrieve the vehicle. Don’t drink and drive. Don’t text and drive. Don’t smoke in the car. Don't drive the car out of the United States (i.e. Canada or Mexico). Questions/Concerns: Turo automatically handles the charges, additional mileage fees, young driver fee, refunds, security deposit, insurance coverage, insurance fee, credit card processing, Turo credit/promotions, receipt, roadside assistance, cancellations, and additional driver approvals. Please reach out to Turo if you have questions about any of the above. If you have additional questions about the Turo platform, you can find the answers to FAQs here: https://support.turo.com/hc/en-us/categories/200236860-Guests If you have general questions for Turo, their customer service number is (415)965-4525. If you have any questions or concerns, please first refer to the above information and then reach out if your question or concern was not addressed above. Thanks! We hope you have a great experience!