UK hosting standards
How to be a reliable and reputable host on Turo
The Turo community works because guests can rely on a consistently great experience from any host anywhere around the world. Hosts are expected to share our high standards and strive to deliver five-star experiences for guests.
Check your performance
You can see your metrics in the performance section of your host hub if you want to know how you’re doing against minimum host standards.
Check your performance
You can see your metrics in the performance section of your host hub if you want to know how you’re doing against minimum host standards.
Check your performance
You can see your metrics in the performance section of your host hub if you want to know how you’re doing against minimum host standards.
Minimum performance metrics
To maintain consistently high standards for guests, there are minimum performance metrics that all hosts are expected to meet. Not meeting these standards can result in vehicle delisting, upholding our promise of exceptional service.
90% commitment rate
Life happens, and sometimes you may need to cancel a trip. But it’s disruptive for guests if their booking doesn’t go ahead as planned. Committing to complete confirmed trips without cancelling boosts your reputation and builds confidence in the collective Turo host community.
85% five-star ratings
At the end of every trip, your guests will rate their experience with you and your car. Five-star reviews help you get more bookings because guests feel reassured that you’re a trusted host.
Low account issue rate
Minimising trip-related issues like vehicle breakdowns or communication problems means a friction-free experience for guests. If things don’t go to plan, it’s flagged on your Turo account. But if most of your trips go without a hitch, there’s nothing to worry about.
Reach for the stars
Help is on hand to coach you through what it takes to be the best possible host, exceed the minimum standards, and get you on the path to becoming an All-Star Host. The Host Success Learning Hub is a great place to learn what it takes. And when you’re ready, Host Business Tools help you take hosting to the next level.