First of all, it is the car as it said. No problem during the 2 weeks driving. Secondly, the pickup and return point is the best you can get at Heathrow Airport (valet parking station). All procedures can be done in advance. It saves a lot of time compared to rental company. And Kashif is very nice to meet us at the airport very early in the morning. During the time, there was a minor issue arised. We discussed with Kashif and the it is solved out in a fair and efficient manner. Most importantly, Kashif is a very very good good person indeed. On our car return day, we didn't realise there was a cycle event in London city. And the google map was wrongly directing us to a bridge that is closed. It ended up took us nearly an extra hour to leave the city. Therefore Kashif needed to wait for us. However, he was not angry at all. When we telephoned him, he comfort us. In addition, he has been very helpful to reduce our time to pass the car back to him. When we arrived at the airport, he stood at the end of the valet stand so we can see him easier. We almost missed our flight by that time, so his every effort to save our time are VERY much appreciated. If we come to London next time, we definitely will rent his car again! Thank you very much Kashif. I wish you all the best.
Hing Fai -
August 6, 2019