4.4
4.4

Kimberli

10 voyagesMembre depuis : juil. 2019
Informations vérifiées
  • Numéro de téléphone
Statistiques de l’hôte
  • Taux de réponse
    100%
  • Temps de réponse
    0 minutes
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Véhicules de Kimberli

Emplacement

Commentaires des voyageurs

10 voyages
Évaluation globale
4.4 étoiles

Kimberli was helpful and communicative. Car worked great!

Matthew M.-21 octobre 2019

I am generally weary of renting from hosts that are brand new to the Turo forum but decided to go with Kimberli since her SUV and location were what I needed and there were no other options for my time and dates. I have been renting cars from Turo for 5 years now and I find that Hosts that are new to Turo don't under the policies and procedures and because of this a lot of unnecessary drama ensures and Kimberli was no exception. I made my reservation for 12:30pm. She wrote me back stating she was unable to hand off keys at that time due to her being at work and she wanted me to pick up car at 11am. Because she is new to Turo, she did not know that Turo car insurance only covers during the reservation window. I told her if I picked up the car 90 minutes before my reservation started and got into a car accident in that 11am-12:30pm window, I would not be covered by Turo car insurance. And besides that, I didn't need the car at 11am. I needed the car at 12:30pm which is why I made my reservation for 12:30pm. If a Turo host cannot be present during a particular time frame, then they need to BLOCK OFF their calendars so potential renters are unable to book reservations in that time frame. Common sense right? You would think but that's a rookie mistake that new hosts to Turo make. Anyways, she writes me back stating since she will be at work at 12:30pm , she will leave the car keys on top of her mailbox inside her lobby. She instructed me to call her from the lobby phone (which rings her cell phone). And she'll buzz me in. So that's what I did. The keys (more like a key fob) were in a plastic bag on top of her mailbox. I grabbed them then realized she didn't tell me where the car was. So I messaged and called her through the Turo app and there was no response. I had no idea where the car was. So I walked around clicking the key fob till I heard a car go off. I get into car and the car wouldn't start. This is a BMW and they don't start like American/Japanese cars. I have never driven a BMW before so I didn't know you have to enter the key fob into this hole before the car will start. It would have been helpful if that were in the instructions cause I wasted some time in the beginning of my trip thinking the car wouldn't start (and trying to find where the car was parked). Another rookie mistake. I figured it out eventually and all was well. I went about my trip. I rented the car for 1 day. I returned the car at 2:30pm the following day. Her instructions were to put the key fob back on top of her mailbox. I parked the car. I locked the car. I called her from the lobby again. She buzzed me in from her cell phone and I left that key on top of her mailbox as instructed. Four hours later at 6:30pm, she messages me, "Where did you put the key?". I told her I put it on top of your mailbox like you told me to. She then tells me that its not there and that someone took the key and she starts yelling at me, blaming ME for her key being stolen! First off, I did exactly as I was instructed to do. If the top of her maibox wasn't a safe location then she could have told me a more hidden location or use a lockbox like more experienced Turo hosts do. But again, a new rookie host mistake. Once I put the key where you tell me to, it is not my responsibility what happens to it after I walk away. She waited 4 hours to retrieve her key which means that it was out in the open for anyone to steal for 4 solid hours. She also said that I left her car unlocked. Nope. I definitely locked the car. Who ever stole her key fob ( in the 4 hours she left it sitting out in the open in her lobby) probably unlocked her car. To blame with me absolute certainty is ridiculous. This is why I don't rent from new hosts on Turo. Kimberli left me an unfair bad review where I did nothing wrong but follow her instructions. I am truly sorry her key fob got stolen. But that was NOT my fault. I followed her instructions. She should have chosen a better location for to hide the key. This is why I prefer renting cars from Get Around. NO key hand off or mishaps EVER cause they remotely unlock the car for you and the key is inside the car. Turo needs to get a system like this so car owners and renters never have to meet up and keys will never be lost. I am done renting from Turo. Get Around all the way!

Emy R.-22 septembre 2019

Kimberli is friendly, easy going, and radiates the goodness and joy of being blessed. Car worked great, she explained important details and her mom helped with the car return. Would rent again for sure.

Bryan B.-8 septembre 2019

4.4
4.4

Kimberli

10 voyagesMembre depuis : juil. 2019
Statistiques de l’hôte
  • Taux de réponse
    100%
  • Temps de réponse
    0 minutes
Informations vérifiées
  • Numéro de téléphone

Véhicules de Kimberli

Emplacement

Commentaires des voyageurs

10 voyages
Évaluation globale
4.4 étoiles

Kimberli was helpful and communicative. Car worked great!

Matthew M.-21 octobre 2019

I am generally weary of renting from hosts that are brand new to the Turo forum but decided to go with Kimberli since her SUV and location were what I needed and there were no other options for my time and dates. I have been renting cars from Turo for 5 years now and I find that Hosts that are new to Turo don't under the policies and procedures and because of this a lot of unnecessary drama ensures and Kimberli was no exception. I made my reservation for 12:30pm. She wrote me back stating she was unable to hand off keys at that time due to her being at work and she wanted me to pick up car at 11am. Because she is new to Turo, she did not know that Turo car insurance only covers during the reservation window. I told her if I picked up the car 90 minutes before my reservation started and got into a car accident in that 11am-12:30pm window, I would not be covered by Turo car insurance. And besides that, I didn't need the car at 11am. I needed the car at 12:30pm which is why I made my reservation for 12:30pm. If a Turo host cannot be present during a particular time frame, then they need to BLOCK OFF their calendars so potential renters are unable to book reservations in that time frame. Common sense right? You would think but that's a rookie mistake that new hosts to Turo make. Anyways, she writes me back stating since she will be at work at 12:30pm , she will leave the car keys on top of her mailbox inside her lobby. She instructed me to call her from the lobby phone (which rings her cell phone). And she'll buzz me in. So that's what I did. The keys (more like a key fob) were in a plastic bag on top of her mailbox. I grabbed them then realized she didn't tell me where the car was. So I messaged and called her through the Turo app and there was no response. I had no idea where the car was. So I walked around clicking the key fob till I heard a car go off. I get into car and the car wouldn't start. This is a BMW and they don't start like American/Japanese cars. I have never driven a BMW before so I didn't know you have to enter the key fob into this hole before the car will start. It would have been helpful if that were in the instructions cause I wasted some time in the beginning of my trip thinking the car wouldn't start (and trying to find where the car was parked). Another rookie mistake. I figured it out eventually and all was well. I went about my trip. I rented the car for 1 day. I returned the car at 2:30pm the following day. Her instructions were to put the key fob back on top of her mailbox. I parked the car. I locked the car. I called her from the lobby again. She buzzed me in from her cell phone and I left that key on top of her mailbox as instructed. Four hours later at 6:30pm, she messages me, "Where did you put the key?". I told her I put it on top of your mailbox like you told me to. She then tells me that its not there and that someone took the key and she starts yelling at me, blaming ME for her key being stolen! First off, I did exactly as I was instructed to do. If the top of her maibox wasn't a safe location then she could have told me a more hidden location or use a lockbox like more experienced Turo hosts do. But again, a new rookie host mistake. Once I put the key where you tell me to, it is not my responsibility what happens to it after I walk away. She waited 4 hours to retrieve her key which means that it was out in the open for anyone to steal for 4 solid hours. She also said that I left her car unlocked. Nope. I definitely locked the car. Who ever stole her key fob ( in the 4 hours she left it sitting out in the open in her lobby) probably unlocked her car. To blame with me absolute certainty is ridiculous. This is why I don't rent from new hosts on Turo. Kimberli left me an unfair bad review where I did nothing wrong but follow her instructions. I am truly sorry her key fob got stolen. But that was NOT my fault. I followed her instructions. She should have chosen a better location for to hide the key. This is why I prefer renting cars from Get Around. NO key hand off or mishaps EVER cause they remotely unlock the car for you and the key is inside the car. Turo needs to get a system like this so car owners and renters never have to meet up and keys will never be lost. I am done renting from Turo. Get Around all the way!

Emy R.-22 septembre 2019

Kimberli is friendly, easy going, and radiates the goodness and joy of being blessed. Car worked great, she explained important details and her mom helped with the car return. Would rent again for sure.

Bryan B.-8 septembre 2019

Partagez ce profil Turo.