4.6
4.6

Laura

17 voyagesMembre depuis : juil. 2019
Informations vérifiées
  • Conducteur vérifié
    Laura a obtenu le statut de conducteur vérifié après avoir fourni son numéro de permis de conduire et passé le processus de vérification des conducteurs de Turo.
    En savoir plus
  • Adresse courriel
  • Numéro de téléphone
Statistiques de l’hôte
  • Taux de réponse
    100%
  • Temps de réponse
    0 minutes
Partagez ce profil Turo.

Emplacement

Commentaires des voyageurs

17 voyages
Évaluation globale
4.6 étoiles

She was early the first day a huge plus as was I and on time to pick up. Pleasure to deal with! Thanks Laura

Daniel S.-13 novembre 2019

The car was awesome from the sunroof to the ride. I used it for four days and it didn’t give me any trouble one time. Laura is very nice, punctual and offered her vehicle at a ver fair rate. If i come to town again I would definitely look her up!

Ali Kai A.-24 septembre 2019

The Audi A3 served it’s purpose of getting us up to our son’s surgery. Laura seemed easygoing at first, but when complications arose from surgery, she was not only unhelpful, but she made the process much more difficult than it had to be. I messaged her through Turo asking for permission to extend our trip, which she agreed to. She instructed us to extend the trip thru the app by 10 am the next day. At 9:32 am she reported the car late and told me to expect late fees, then she RAISED the daily rate and I could do nothing about it. The app was not user friendly to begin with, then by reporting the car late Laura made it so I was unable to extend the trip. I ended up spending hours on the phone with customer service trying to resolve the issues she created. Laura knew our serious circumstances and you would think there would have been some compassion. Instead she created problems and took advantage of our situation. The kicker was that SHE was then 15 minutes late to pick up the car, making me wait for her! We would NEVER rent from Laura again and with such a horrible first experience, we are weary of using the app again altogether.

Tracy M.-11 septembre 2019

4.6
4.6

Laura

17 voyagesMembre depuis : juil. 2019
Statistiques de l’hôte
  • Taux de réponse
    100%
  • Temps de réponse
    0 minutes
Informations vérifiées
  • Conducteur vérifié
    Laura a obtenu le statut de conducteur vérifié après avoir fourni son numéro de permis de conduire et passé le processus de vérification des conducteurs de Turo.
    En savoir plus
  • Adresse courriel
  • Numéro de téléphone

Emplacement

Commentaires des voyageurs

17 voyages
Évaluation globale
4.6 étoiles

She was early the first day a huge plus as was I and on time to pick up. Pleasure to deal with! Thanks Laura

Daniel S.-13 novembre 2019

The car was awesome from the sunroof to the ride. I used it for four days and it didn’t give me any trouble one time. Laura is very nice, punctual and offered her vehicle at a ver fair rate. If i come to town again I would definitely look her up!

Ali Kai A.-24 septembre 2019

The Audi A3 served it’s purpose of getting us up to our son’s surgery. Laura seemed easygoing at first, but when complications arose from surgery, she was not only unhelpful, but she made the process much more difficult than it had to be. I messaged her through Turo asking for permission to extend our trip, which she agreed to. She instructed us to extend the trip thru the app by 10 am the next day. At 9:32 am she reported the car late and told me to expect late fees, then she RAISED the daily rate and I could do nothing about it. The app was not user friendly to begin with, then by reporting the car late Laura made it so I was unable to extend the trip. I ended up spending hours on the phone with customer service trying to resolve the issues she created. Laura knew our serious circumstances and you would think there would have been some compassion. Instead she created problems and took advantage of our situation. The kicker was that SHE was then 15 minutes late to pick up the car, making me wait for her! We would NEVER rent from Laura again and with such a horrible first experience, we are weary of using the app again altogether.

Tracy M.-11 septembre 2019

Partagez ce profil Turo.