4.9
4.9

Marc

20 voyagesMembre depuis : May 2019
Informations vérifiées
  • Numéro de téléphone
Statistiques de l’hôte
  • Taux de réponse
    87%
  • Temps de réponse
    59 minutes
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Commentaires des voyageurs

20 voyages
Évaluation globale
4.9 étoiles

Marc makes it easy to rent his nice Prius. I enjoyed driving the car - great gas mileage. Marc picked me up from the airport with the car and then gave me a ride back. Communication was good. Added benefit - Marc is a really nice guy!

Amy H.-November 4, 2019

Marc’s car was perfect for our trip to Taos and Santa Fe. It was clean, and pick up was smooth. Marc was accommodating when we requested a later drop off time. The only downside was there was miscommunication about whether or not to return the car clean. Turo’s policy, of course, says to return clean, however Marc’s guidelines said to not worry about a car wash because he has an unlimited car wash membership. Shouldn’t have trusted it. The morning after we dropped off the car Marc hit us with a reimbursement fee for not returning the car clean. He also changed the language in his guideline between drop off and charging us for reimbursement. It was frustrating, because 1. we would have never returned a dirty car had it not specifically said in the guidelines not to worry about it and 2. felt like he was just trying to get money out of us hoping we hadn’t noticed the guideline before he changed it. Because of that, would not recommend. Thanks Marc.

Sydney C.-November 2, 2019

Réponse de Marc

Sorry that we had miscommunication however the listing only said that renters need not clean the exterior of the vehicle, I specifically listed it this way to make it clear that interior should be cleaned. Also the car looked like you went off-roading, which required detailing. I changed the language on the listing after this incident not to help my case but to make sure there was no confusion in policy for next renters. Had we continued speaking I prob would have waived fee but you disappeared.

It was a pleasure renting from Marc. I will do it again next time I’m in Albuquerque.

Ron B.-October 22, 2019

4.9
4.9

Marc

20 voyagesMembre depuis : May 2019
Statistiques de l’hôte
  • Taux de réponse
    87%
  • Temps de réponse
    59 minutes
Informations vérifiées
  • Numéro de téléphone

Emplacement

Commentaires des voyageurs

20 voyages
Évaluation globale
4.9 étoiles

Marc makes it easy to rent his nice Prius. I enjoyed driving the car - great gas mileage. Marc picked me up from the airport with the car and then gave me a ride back. Communication was good. Added benefit - Marc is a really nice guy!

Amy H.-November 4, 2019

Marc’s car was perfect for our trip to Taos and Santa Fe. It was clean, and pick up was smooth. Marc was accommodating when we requested a later drop off time. The only downside was there was miscommunication about whether or not to return the car clean. Turo’s policy, of course, says to return clean, however Marc’s guidelines said to not worry about a car wash because he has an unlimited car wash membership. Shouldn’t have trusted it. The morning after we dropped off the car Marc hit us with a reimbursement fee for not returning the car clean. He also changed the language in his guideline between drop off and charging us for reimbursement. It was frustrating, because 1. we would have never returned a dirty car had it not specifically said in the guidelines not to worry about it and 2. felt like he was just trying to get money out of us hoping we hadn’t noticed the guideline before he changed it. Because of that, would not recommend. Thanks Marc.

Sydney C.-November 2, 2019

Réponse de Marc

Sorry that we had miscommunication however the listing only said that renters need not clean the exterior of the vehicle, I specifically listed it this way to make it clear that interior should be cleaned. Also the car looked like you went off-roading, which required detailing. I changed the language on the listing after this incident not to help my case but to make sure there was no confusion in policy for next renters. Had we continued speaking I prob would have waived fee but you disappeared.

It was a pleasure renting from Marc. I will do it again next time I’m in Albuquerque.

Ron B.-October 22, 2019

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