3.7
3.7

Pukaua

Honolulu, Hi
4 voyagesMembre depuis : mai 2019
Informations vérifiées
  • Numéro de téléphone
Langues
  • English
Statistiques de l’hôte
  • Taux de réponse
    100%
  • Temps de réponse
    1 heure
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Emplacement

Commentaires des voyageurs

4 voyages
Évaluation globale
3.7 étoiles

Car ran great! Had it for about 3 weeks. Would recommend if you’re looking a nice fuel efficient car a good host!

Jose P.-8 novembre 2019

If you are renting a car from Pukaua, BE SURE the registration is current! The registration for Pukaua’s Elantra was expired when she brought this car to the airport in mid-August after we booked it. We’ve had no negative experiences with Turo, so we did not think to check if the registration. Lesson learned. We tried to drive on to the grounds of the place where we were staying on Oʻahu and security told us the registration was expired. It was later in the afternoon on a Friday, and we wanted to give Pukaua a chance to make it right, so we hung on to the car after the place of our accommodations made an exception to their rule of only registered cars being allowed on the premises after Pukaua assured us the registration would be taken care of Monday. In the mean time, we had to fill out a visitor’s form each time we pulled on to the property and park in the far end of the lot, a long walk from our room. We contacted Pukaua on Monday and she assured us that she had the registration, but then wouldn’t schedule an exact time to meet to put the paper in the car and the sticker on the bumper. Later, on Monday afternoon, she finally confessed that she could not get the registration because she could not pay to remove the hold from a moving violation of her husband that prevented her from updating the registration. The place we were staying was an hour from any traditional rental places and it was too late in the day to find any reasonable cars on Turo that were also not an hour or more away. She agreed to meet to take the car from us the following day, but when that day came, it was again hard to pinpoint a time with her. She finally said she could meet late that afternoon, and would not cancel the trip unless she had the keys in her hand. It was a fair demand, the first and only fair part of the entire dealing. On our way to the Home Depot parking lot where we agreed to meet, she suddenly had an emergency and we were told just to leave the keys with the car and someone would be by to get it. She then canceled the trip, which should have never started. Not only did we risk getting picked up by police, we were inconvenienced by wasted time and at least one lie from the owner. Since we were lied to about her having the updated registration on Monday, it’s hard to extend her the benefit of the doubt that she didn’t know it was expired all along. Perhaps the money she made from the five days we had the car was able to pay for the moving violation so she could get the registration, and perhaps that was the plan all along. If so, you’re welcome to both Pukaua and the next person to rent this car. Like I wrote, we have had nothing but good experiences with Turo up to this point, but that is a standard too high to consistently meet for essentially a ride share experience. There are folks who will take advantage. Turo is definitely a renter-beware exchange.

Tammy H.-30 août 2019

3.7
3.7

Pukaua

Honolulu, Hi
4 voyagesMembre depuis : mai 2019
Langues
  • English
Statistiques de l’hôte
  • Taux de réponse
    100%
  • Temps de réponse
    1 heure
Informations vérifiées
  • Numéro de téléphone

Emplacement

Commentaires des voyageurs

4 voyages
Évaluation globale
3.7 étoiles

Car ran great! Had it for about 3 weeks. Would recommend if you’re looking a nice fuel efficient car a good host!

Jose P.-8 novembre 2019

If you are renting a car from Pukaua, BE SURE the registration is current! The registration for Pukaua’s Elantra was expired when she brought this car to the airport in mid-August after we booked it. We’ve had no negative experiences with Turo, so we did not think to check if the registration. Lesson learned. We tried to drive on to the grounds of the place where we were staying on Oʻahu and security told us the registration was expired. It was later in the afternoon on a Friday, and we wanted to give Pukaua a chance to make it right, so we hung on to the car after the place of our accommodations made an exception to their rule of only registered cars being allowed on the premises after Pukaua assured us the registration would be taken care of Monday. In the mean time, we had to fill out a visitor’s form each time we pulled on to the property and park in the far end of the lot, a long walk from our room. We contacted Pukaua on Monday and she assured us that she had the registration, but then wouldn’t schedule an exact time to meet to put the paper in the car and the sticker on the bumper. Later, on Monday afternoon, she finally confessed that she could not get the registration because she could not pay to remove the hold from a moving violation of her husband that prevented her from updating the registration. The place we were staying was an hour from any traditional rental places and it was too late in the day to find any reasonable cars on Turo that were also not an hour or more away. She agreed to meet to take the car from us the following day, but when that day came, it was again hard to pinpoint a time with her. She finally said she could meet late that afternoon, and would not cancel the trip unless she had the keys in her hand. It was a fair demand, the first and only fair part of the entire dealing. On our way to the Home Depot parking lot where we agreed to meet, she suddenly had an emergency and we were told just to leave the keys with the car and someone would be by to get it. She then canceled the trip, which should have never started. Not only did we risk getting picked up by police, we were inconvenienced by wasted time and at least one lie from the owner. Since we were lied to about her having the updated registration on Monday, it’s hard to extend her the benefit of the doubt that she didn’t know it was expired all along. Perhaps the money she made from the five days we had the car was able to pay for the moving violation so she could get the registration, and perhaps that was the plan all along. If so, you’re welcome to both Pukaua and the next person to rent this car. Like I wrote, we have had nothing but good experiences with Turo up to this point, but that is a standard too high to consistently meet for essentially a ride share experience. There are folks who will take advantage. Turo is definitely a renter-beware exchange.

Tammy H.-30 août 2019

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