Jobs @ Turo

Supervisor, Canada Claims (Bilingual Preferred)

Phoenix, AZ
<p><span style="font-weight: 400;">We are looking for a Claims Supervisor for team Canada to join us as part of our claims team in Phoenix, AZ. This is an exciting opportunity to help continue to grow our new office and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Senior Claims Manager.</span></p> <p><strong>Role &amp; Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead and oversee a team of 5 to 8 claims associates and specialists</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and drive ongoing improvements to our policies and procedures</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Foster a high quality work environment that inspires the team to deliver a world-class claims experience to our customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with your peers, team, supervisors and our outside vendors to continue to improve results</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hire, onboard, develop and mentor your team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Handle escalations of difficult situations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Meet KPIs for customer satisfaction, financial performance, and employee satisfaction</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete weekly aged pending reports and reviews</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Payment authority and coverage reviews for all team members</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Vendor management assistance and review</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Training and knowledge checks</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Invoice reviews on all claims</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Daily metric reviews of your team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monthly scorecard updates and analysis</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Additional leadership assignments monthly</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">High level decision making</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Multitasking different projects and prioritizing at a moments notice</span></li> </ul> <p><strong>Qualifications</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Minimum 3-5 years leadership experience required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strongly prefer minimum a minimum of 2-5 years experience in claims handling, including claims terminology, case study, and or underwriting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of relevant data and metrics to drive results</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS preferred</span></li> <li style="font-weight: 400;">French Language skill preferred</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Entrepreneurial mindset</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">State licensing desirable (but not required)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional personal qualities and people skills</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding conflict resolution and de-escalation skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in a fast-paced environment, drive and embrace change</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent follow-through, attention to detail, and with minimal need for supervision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be a team player, with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to high responsiveness and availability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong proficiency with technology such as Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems. Mac expertise a plus</span></li> </ul> <p><strong>Benefits</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and meaningful equity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer-paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apple equipment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Four weeks paid time off, 11 paid holidays, generous parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stocked kitchen and beverages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400; text-align: left;"><span style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month<br></span></span></li> </ul> <h4><strong>About Turo</strong></h4> <p>Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at <a href="https://turo.com/">https://turo.com</a>, the App Store, and Google Play, and check out our blog, <a href="https://blog.turo.com/">Field Notes</a>.  </p> <p>Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. </p> <p>Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.</p> <p><a href="https://medium.com/@andre_haddad/connecting-the-dots-to-a-compelling-not-cultish-company-culture-35dc871cba08">Read more</a> about the Turo culture according to Turo CEO, Andre Haddad.</p> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</p> <p>#LI-TC1 </p>


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