Jobs @ Turo

Estimatics QA Specialist

Phoenix
<p><span style="font-weight: 400;">We are looking for a positive, dedicated, analytical, and risk-minded individual to join our Claims team at Turo. Our Claims team provides world class customer experience while operating in a fast paced and high energy work environment. The Estimatics QA Specialist will have a direct impact to the departments appraisal quality and overall Cost of Insurance.<br></span><span style="font-weight: 400;">This full-time position reports to our Senior Claims Manager, in our Phoenix, AZ office.</span></p> <h6><strong>Responsibilities</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own and drive the feedback loop that drives continuous improvement and high quality reviews for the global claims department. </span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Review estimates written by vendors, analyze trends and work in conjunction with claims leadership to develop effective action plans for vendors to improve results. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track, Report, and Analyze industry standard vs company trends</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Determine estimate accuracy </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Present findings to management in monthly meetings </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Evaluate and set performance metrics for vendors handling auto estimating duties</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Fully responsible for a specialty area of estimating and vehicle damage assessment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrates superb judgment such that managers ask for opinion on how to handle some types of cases.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and  create better ways of handling claims, cases and/or projects</span></li> </ul> <h6><strong>Requirements</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of mechanical, bodyshop, auto physical damage estimating experience, including managing estimating practices and performance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with CCC, Mitchell, audatex, Alldata or other estimating platforms </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS or equivalent preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in a fast-paced environment, drive and embrace change</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent follow-through, attention to detail, and with minimal need for supervision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be a team player, with a positive mental attitude, high energy, high integrity, strong work ethic, enthusi</span><span style="font-weight: 400;">asm, sense of humor, and a commitment to the mission</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to high responsiveness and availability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus</span></li> </ul> <h6><strong>Benefits</strong></h6> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary and equity for all full-time employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employer paid medical, dental, and vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Weekly catered lunch with a fully-stocked kitchen</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-sponsored happy hours and team events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo host matching and vehicle reimbursement program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turo travel credit every month</span></li> </ul> <h6><strong>About Turo</strong></h6> <p><span style="font-weight: 400;">Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at </span><a href="https://turo.com/"><span style="font-weight: 400;">https://turo.com</span></a><span style="font-weight: 400;">, the App Store, and Google Play, and check out our blog, </span><a href="https://blog.turo.com/"><span style="font-weight: 400;">Field Notes</span></a><span style="font-weight: 400;">.  </span></p> <p><span style="font-weight: 400;">Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. </span></p> <p><span style="font-weight: 400;">Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.</span></p> <p><a href="https://medium.com/@andre_haddad/connecting-the-dots-to-a-compelling-not-cultish-company-culture-35dc871cba08"><span style="font-weight: 400;">Read more</span></a><span style="font-weight: 400;"> about the Turo culture according to Turo CEO, Andre Haddad.</span></p> <p><span style="font-weight: 400;">We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!</span></p> <p><span style="font-weight: 400;">Amongst the defined duties below, any additional Vendor QA duties needed for improving and maintaining efficiency and processes of the global claims department. These items include, but not limited to TPA and vendor estimate reviews, report and analysis, total Loss evaluation accuracy. This role is to help increase estimatics accuracy and continuous improvements to determine accurate payouts. </span> </p> <p> </p>


Interested? Apply here.