Jobs @ Turo

Customer Support Agent (Part-Time)

London
<p>We are looking for an entrepreneurial and customer-oriented Customer Support Agent to join our growing team in London. The Associate will be a key member of the Customer Support team for Turo. </p> <p>You will be the main point of contact for Turo users in the United Kingdom on weekends. </p> <p>You will primarily be responsible for communicating with hosts and guests and providing customer support for Turo’s UK business on weekends. Your role will be many things, including: monitoring and fixing reservations; providing top-quality customer support to our users; assisting customers with bookings and troubleshooting issues. As a talented and independent individual, you will be looking to help define and transition to even more impactful roles in 6-12 months. We want people who can grow with Turo.</p> <p><strong><span style="text-decoration: underline;">Responsibilities:</span></strong></p> <ul> <li>Answer inquiries about membership, accounts, and our services via phone and email</li> <li>Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality</li> <li>Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time </li> </ul> <p><strong><span style="text-decoration: underline;">Requirements:</span></strong></p> <ul> <li>Ideally at least 1 year of customer service experience</li> <li>Undergraduate degree</li> <li>Fluent in English</li> <li>Strong customer service and dispute resolution skills</li> <li>Top-notch oral and written communication skills</li> <li>Entrepreneurial and curious mindset; willingness to transition to new roles in 6-12 months after hire: we want people who can grow with Turo</li> <li>Personable, outgoing individual who enjoys working with people, and is able to handle conflicts and high-stress situations with grace. It’s a fun group, so a positive attitude is a must</li> <li>Great problem-solving skills and analytical abilities</li> <li>Weekend work</li> <li>Ability to work both in a team environment and independently</li> <li>Outstanding attention to detail, with strong ethic of personal responsibility</li> <li>You want to work at a company that will impact our society, transportation, and the environment.</li> </ul> <p><strong><span style="text-decoration: underline;">Benefits:</span></strong></p> <ul> <li>£12-15 p/h based on experience</li> <li>Apple equipment</li> <li>Ground floor opportunity at a fast-growing startup</li> <li>Work in a great space at the heart of Old Street, London’s tech hub</li> </ul> <p>We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p> <p>#LI-ZS1</p>


Interested? Apply here.