4.9
4.9

Arizona

Tempe, Arizona
453 tripsJoined Oct 2018
Arizona is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more
Verified info
  • Email address
  • Phone number
Languages
  • English
Works
  • TURO
Host stats
  • Response rate
    99%
  • Response time
    0 minutes
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About Arizona

UmbaLux Arizona is a well-established, courteous, friendly and always on time, family run rental platform. With over 430+ 5 star trips, We are here to provide you with excellent service and beautiful cars. We have a variety of luxury Sedans and SUVs to fit anyone's style and accommodate your traveling needs. All of our vehicles are located just minutes from Sky Harbor airport. With the selection of delivery, you will provided with a shuttle ride to the lot. Renting with UmbaLux Arizona is different than choosing a big cooperate named company because we are hands on with all rentals and make it a personable experience. We are sure to keep our collection of vehicles well maintained to keep them looking and running like new and encourage our renters to do the same so no surprises pop up and we understand if they do arise, but communication is a must! Instant book your car now! We are available 365 days a year 24 hours a day! SUV's - 2015 Jeep Cherokee (5 seats) - 2014 Jeep Compass (5 seats) - 2014 Toyota Rav4 (5 seats) Sedans - 2008 BMW 3Series (5 seats) - 2013 Cadillac ATS (5 seats) - 2012 Lexus IS250 (5 seats) - 2008 Mercedes Benz (5 seats) Office Hours: Tuesday-Saturday 8AM-3PM (Always available after hours, never a question!) Office Number: 480-645-6404

Location

Reviews from guests

453 trips
Overall Rating
4.9 stars

Julie H.December 9, 2019

This vehicle was ok. I had to take it to the car wash upon pick up, smelly. It also shifts very hard. Worrisome!

Arizona's response

The Jeep was cleaned that morning, we are unsure of the smell you mention. It also shifts like a Jeep. Well maintained and never had an issue. Next time let your hosts know your concerns during the trip so we are able to assist and answer questions.

Curt N D.December 8, 2019

I won't use Turo again. You blocked my car pick up because someone hacked and changed birthdays. Delayed me over an hour.

Arizona's response

This is a TURO issuse and not a host issuse. I worked with you the best I could and even conference called customer service to sort out the birthday issuse because you stated you couldn't understand the representative and hung on and refused to call them back. We send pick up information at the time of the booking, if steps were followed correctly and in a timely manner, this could have been avoided and you would have been able to have the car released to you at the time of your reservation.

Austyn H.December 3, 2019

Awesome time renting from these guys. Easy to work with and very responsive.

4.9
4.9

Arizona

Tempe, Arizona
453 tripsJoined Oct 2018
Arizona is an All-Star Host
All-Star Hosts are the top-rated, most experienced hosts on Turo.
Learn more

About Arizona

UmbaLux Arizona is a well-established, courteous, friendly and always on time, family run rental platform. With over 430+ 5 star trips, We are here to provide you with excellent service and beautiful cars. We have a variety of luxury Sedans and SUVs to fit anyone's style and accommodate your traveling needs. All of our vehicles are located just minutes from Sky Harbor airport. With the selection of delivery, you will provided with a shuttle ride to the lot. Renting with UmbaLux Arizona is different than choosing a big cooperate named company because we are hands on with all rentals and make it a personable experience. We are sure to keep our collection of vehicles well maintained to keep them looking and running like new and encourage our renters to do the same so no surprises pop up and we understand if they do arise, but communication is a must! Instant book your car now! We are available 365 days a year 24 hours a day! SUV's - 2015 Jeep Cherokee (5 seats) - 2014 Jeep Compass (5 seats) - 2014 Toyota Rav4 (5 seats) Sedans - 2008 BMW 3Series (5 seats) - 2013 Cadillac ATS (5 seats) - 2012 Lexus IS250 (5 seats) - 2008 Mercedes Benz (5 seats) Office Hours: Tuesday-Saturday 8AM-3PM (Always available after hours, never a question!) Office Number: 480-645-6404
Languages
  • English
Works
  • TURO
Host stats
  • Response rate
    99%
  • Response time
    0 minutes
Verified info
  • Email address
  • Phone number

Location

Reviews from guests

453 trips
Overall Rating
4.9 stars

Julie H.December 9, 2019

This vehicle was ok. I had to take it to the car wash upon pick up, smelly. It also shifts very hard. Worrisome!

Arizona's response

The Jeep was cleaned that morning, we are unsure of the smell you mention. It also shifts like a Jeep. Well maintained and never had an issue. Next time let your hosts know your concerns during the trip so we are able to assist and answer questions.

Curt N D.December 8, 2019

I won't use Turo again. You blocked my car pick up because someone hacked and changed birthdays. Delayed me over an hour.

Arizona's response

This is a TURO issuse and not a host issuse. I worked with you the best I could and even conference called customer service to sort out the birthday issuse because you stated you couldn't understand the representative and hung on and refused to call them back. We send pick up information at the time of the booking, if steps were followed correctly and in a timely manner, this could have been avoided and you would have been able to have the car released to you at the time of your reservation.

Austyn H.December 3, 2019

Awesome time renting from these guys. Easy to work with and very responsive.

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