The short answer is: No, I would kindly not rent to Alethea and her husband again. I wish them luck in the future. Pros: Payment was on time, initial contact was nice, and the car came back in one piece. The long: I initially accepted the trip (1 month+ prior to the their trip) after a initial qualifying conversation. However, with about ~2+ weeks left before their trip, I had a conflict and needed to travel therefore would not be able to hand the car off on their arrival date. I provided options (including cancelling) but they wanted to proceed. It was suggested to hand it off to their cousin a couple days early. It was tough getting consistent communication but we got the delivery done which was about 1 hour from my house to their cousin's house. I was still trying to earn their business and made more concessions to do so. On pick up and drop off, I always ask to do the check in/out at a gas station near by for safety purposes. They blatantly ignored this suggestion and *told* me we'd meet at the DCA departures terminal on a busy Monday morning. I was there 10+ minutes early and they were almost 45 minutes late to their own specified meeting time. With the high amount of cars that come through, I'm always wary of others cars hitting us while taking check out pictures. By the end of check out, I couldn't even open my door to get into my car for 5 minutes due to the tight bumper to bumper traffic at the departures terminal. I've had better communication/overall experiences with customers who are not native English speakers, come from the other side of the world, and even those who had accidental small damage on my car. It seemed that they were stretching their budget to get up to my car and were trying to squeeze every bit out of me. Their communication style by the end was as if I was a corporation with a fleet of cars, I am not. I just have my one car who tries to speak to my customers as human beings. Life happens, move on.
Kim-Dinh N.-December 5, 2018