4.4
4.4

ellen

7 tripsJoined Mar 2017
Verified info
  • Email address
  • Phone number

Reviews from hosts

7 trips
Overall Rating
4.4 stars

Great guest

Kevan S.-July 7, 2019

Outstanding customer. Kept me up to date the entire time, and even washed the vehicle before returning it. Thanks Ellen

Mark J.-May 12, 2019

🚨 BEWARE BEWARE 🚨 I regret ever renting to Ellen! I DON’T RECOMMEND TRUSTING HER WITH YOUR PERSONAL VEHICLE! Trip started well and she asked to extend trip which I approved however during her trip things quickly went south when she lost the key. TURO and myself advised her she is responsible while it is in her possession but she then became HARASSING and RUDE!! She said the key was broken yet we provided her a working key that operated vehicle at the start of her trip and yet she even request like I mention to extend her trip longer. The harassing escalated to receiving multiple messages in the middle of the night and during the day from her when she was already advised of the process and her responsibility. Long story short with TURO’s assistance I finally received my car back from tow but it was not in the same condition as it was given to her. Also I was kind enough to meet her in person to give her belongings that was remaining in the car. In person she raised her voice and was RUDE and tried to negotiate out of being charged a cleaning fee!!! The car was not returned clean as provided I explained but she became more irate taking up more of my time even after I advised her to contact TURO for they are handling the claim. In my experience I feel Ellen has NO RESPECT FOR OTHER PEOPLES TIME OR PROPERTY!! In addition after she mentioned she believes something else is left in the vehicle I advised her I can check again. But instead she was rude to the point I had to direct her to contact TURO support. To be honest it was not worth it to deal with experience I had and want to help other owners be aware. I had rented to over 1100 renters on TURO and this was by far my worse experience!!!! We have decided to block and not allow her to rent from us again for between the RUDENESS, HARASSING and name calling, condition property was returned, and TIME WASTED by renter we rather not have her business!!! 🚨 BEWARE BEWARE 🚨

Marlon S.-May 4, 2019

4.4
4.4

ellen

7 tripsJoined Mar 2017
Verified info
  • Email address
  • Phone number

Reviews from hosts

7 trips
Overall Rating
4.4 stars

Great guest

Kevan S.-July 7, 2019

Outstanding customer. Kept me up to date the entire time, and even washed the vehicle before returning it. Thanks Ellen

Mark J.-May 12, 2019

🚨 BEWARE BEWARE 🚨 I regret ever renting to Ellen! I DON’T RECOMMEND TRUSTING HER WITH YOUR PERSONAL VEHICLE! Trip started well and she asked to extend trip which I approved however during her trip things quickly went south when she lost the key. TURO and myself advised her she is responsible while it is in her possession but she then became HARASSING and RUDE!! She said the key was broken yet we provided her a working key that operated vehicle at the start of her trip and yet she even request like I mention to extend her trip longer. The harassing escalated to receiving multiple messages in the middle of the night and during the day from her when she was already advised of the process and her responsibility. Long story short with TURO’s assistance I finally received my car back from tow but it was not in the same condition as it was given to her. Also I was kind enough to meet her in person to give her belongings that was remaining in the car. In person she raised her voice and was RUDE and tried to negotiate out of being charged a cleaning fee!!! The car was not returned clean as provided I explained but she became more irate taking up more of my time even after I advised her to contact TURO for they are handling the claim. In my experience I feel Ellen has NO RESPECT FOR OTHER PEOPLES TIME OR PROPERTY!! In addition after she mentioned she believes something else is left in the vehicle I advised her I can check again. But instead she was rude to the point I had to direct her to contact TURO support. To be honest it was not worth it to deal with experience I had and want to help other owners be aware. I had rented to over 1100 renters on TURO and this was by far my worse experience!!!! We have decided to block and not allow her to rent from us again for between the RUDENESS, HARASSING and name calling, condition property was returned, and TIME WASTED by renter we rather not have her business!!! 🚨 BEWARE BEWARE 🚨

Marlon S.-May 4, 2019