For a one day rental, this was a bit of a hassle. Katharine was on time for pickup and polite, but she left my car unlocked parked on the street, and she expected me to Paypal her the toll invoice (which would then take more time to process) or get her a receipt for the toll (again, processing the toll fee for her and then doing administrative runaround to send a receipt). I would not have minded this if the rental were for a longer trip but for a single day, it seemed like a lot.
Katharine was very considerate and clear about arrangements with the car, and we successfully navigated some complicated scheduling! I'm hoping we can work out future rentals if she needs a practical car into the future.