It was a pleasure meeting Felipe and renting his Jetta for the weekend. Car runs well, no problems at all, and gets great gas mileage. I went over the mileage limit and had to pay extra for that, but I was pretty sure that was going to be the case prior to renting.
This is my first "rent" with RelayRides so I have nothing to compare it to. Picking up the car went "smoothly" although I'd like to note that the gas tank was almost empty and it was a little dirty. When I received the confirmation via email and Relayrides that my mileage limit was set to 350 miles for the week, I was furious. In the description info of the listing it had clearly stated that it would be 500 mi/week. However Felipe would not confirm it. Therefore I contacted Customer Support to let them know of the misunderstanding and eventually I was told that I'll be okay with the 500 mi/week. A few days later, Felipe did in fact text me to confirm that it will be 500 mi/week. Because of all this mishaps, I give it a 3-star. The car itself was okay (being the tank being almost empty and dirty). Also the car was described to have GPS and it did NOT in fact come with the car. When I returned the car, I made sure it was at least half full and it was much cleaner than when I first picked it up.
Felipe took care of me on short notice, even helped get me to the train early on Sunday morning so I could get back to the airport and catch my flight! The car was clean and has leather interior and is very nice. There is a gas station within a stone's throw of his apartment so you don't have to go out of your way. Nice guy, even gave me a GPS to help me navigate the city! When I'm back in Atlanta I will be back in this car there is no doubt!
I rented this vehicle for a week and a couple of days. Nice car, no issues. Good on fuel. Only down is that it didn't have GPS as stated in the features. That was one my biggest reasons for choosing this car as I thought it came with GPS. Otherwise everything worked out. Cost is good, would rent again.