Eamon’s trip so far is the worst experience to me as a host on Turo. It all started from Eamon filling up with regular gas on the BMW X5 according to the receipt left in the car. I gave Turo a call and was suggested to open a claim to at least have my car protected(host only have 24 hours to react post trip). Since this might potentially cause engine damage —very unlikely but still possible—I chose to work with Turo directly as trying to resolve in private could end up with lots of nuisance. The conversation didn’t go well later when Eamon proactively reach out to me knowing a claim was filed. With no apology, Eamon put aside the fact that he made a mistake and started to accuse me of “ratting him out” on Turo which could waste his time(Ironically, I was the one who took half day off to do all the diagnostics). Eamon also challenged me where it said premium gas is a must. After being told it was mentioned at least 3 places on the booking page, he claimed that he didn’t pay attention to the fine print. Meanwhile, Eamon can’t get out of his mind the impression that this is a $10 case and I am making a big fuss about it. He refused to spend time understanding the potential damage because it’s not ‘fun’ and not worth his time...ok then. Since Eamon is not able to understand the concept of expected loss, I stopped the communication with him since no way we could ever reach to any agreement. Fortunately, no significant issue was found after diagnostics at the dealership(cost is covered) and I drop the claim accordingly. Suggest all hosts to check the gas receipt carefully as reckless guests are out there.
Jiahui L.-August 21, 2018