We are new to relayrides and this was our first rental.
We happened to have a misunderstanding with Javier and he was very accommodating and worked with us to make the trip as easy as possible. He went out of his way just to make sure that we were able to have a car when we needed it. The car ran great and we had no issues at all!
Great experience, we will definitely use Javier again and Relayrides.
This was my first time with RelayRide! I must admit I was skeptical at first. The owner I dealt with was great! Once I signed up, the overall experience was pleasant and trouble free. I am a Television Producer and needed a SUV/Van for 2.5 weeks for a production. The owner I dealt with did not have the car I originally selected. He contacted me and suggested he had a slightly smaller SUV that was available for those dates. I agreed, and he delivered the vehicle to my building on time. I only needed the vehicle to go back and forth from the location with equipment on a daily basis. When he brought the vehicle he mentioned a tire needed to be replaced and offered me a car, which was not going to fit the equipment. I told him our location was not far, and the next day he took the truck while we were on location and had the repairs done and returned it with a new tire washed and waxed! In appreciation, I returned the vehicle with a little more gas, and a fresh wash and wax! Javier is great and I will absolutely rent from Relayrides and him again.
Javier was wonderful to work with, and his Tamaris Jeep is a real head turner in Miami! The perfect ride while in Miami. Thanks Javier for everything, all your help and great hospitality... definitely an A+ experience!