Jeremy and Amanda are great. They went way out of their way to help us as we were first time renters. Turo was absolutely horrendous to work with. The check in process was extended because Turo didn’t even send proper details until less than a hour before the rental started and they sent it to my wife’s email. As a result I had no idea how to properly check in and I was late to pick up my in-laws for luxury care appointments for their 50th Anniversary. Thankfully Amanda came out to help me. Non of this was Jeremy or Amanda’s fault and they actually made it possible to rent the vehicle despite Turo’s negligence. The only negatives from Jeremy’s side were: confusion about where the car was actually located and when I got in the car, the gas tank was not full. I don’t believe I should have to pay for someone else’s gas, especially when I have to buy Premium. The car itself is beautiful and works as a luxury car should. One note is the rear doors are curved down in such a way that elderly people often hit their head on the door when getting into the car.