Mark communicated very well. He had the unfortunate luck of getting backed into by a neighbor so the car was damaged when we drove it.
He was a little late on the pickup. He didn't take into account the traffic so we waited at the airport for an extra 30-45 minutes. The return was supposed to be dropped off at the airport, but he requested it be dropped off elsewhere and we had to Uber over. To his credit he paid for the Uber trip, but it did mean we had to change plans.
All in all, I would definitely rent from Mark again