TL;DR If this renter totals your car, do not expect a text, call, or explanation of the situation. I only found out that Hieu wrecked my brand new 2018 BMW M4 when I received a damage claim email via Turo. He failed to respond to my messages asking about the damage for 12 hours after the claim was made. Then, Hieu refused to cooperate when I asked the whereabouts of my totaled car. When the car was finally towed to my local body shop, it appeared that Hieu had ripped off, crumpled, then discarded my residential windshield parking permit on the floor. It is blatantly clear that he chooses not respect others’ personal vehicles. All in all, it was the most unpleasant experience renting to Hieu, so consider this review a warning before deciding whether to rent to him.
Jeff A.-September 13, 2018