We were staying on a houseboat in Saucilito and decided to rent Steven's Tesla for a day trip up to Sonoma. After a few phone calls back and forth, Steven arranged to have the vehicle delivered to a charging station nearby us on the night before so that it was fully charged and good to go on the morning of our trip.
The vehicle is clean and well maintained. Having this comfortable powerful car for our tour made the day that much more enjoyable.
In addition to Steven's Tesla, I'd also highly recommend the Fremont Diner in Sonoma and the Emeritus Winery in Sebastopol when in the area..
Steven knowingly rented us the car without a functioning key and gave us an app to use to function the car instead which lead to a nightmare of issues proceeding. My many attempts to contact him in regards to the issue were ignored. I don't own a Tesla and had no idea the awful time we were in for without a functioning key. When everything was going fine Steven would get back to us within 10-20 minutes but as soon as there was an issue he was impossible to get ahold of. The Turo lot attendant when we dropped the car off even had issues functioning the car with the app.
We were not able to park the car in any open lot down town because the attendants require keys to move the car as needed. We could not utilize valet because they need keys. So we took the car to a parking structure and got stuck for 2 hours until the attendants shift started and they could supply us with their wifi password because we had no service and could not unlock or start the car. We missed dinner reservations and weren’t able to spend as much time with our friends because of the whole ordeal. We ended up taking Uber’s and Lyft’s the remainder of the trip in fear of having more issues. We were allotted 800 miles and we only used about 200 which was all in one day since we were worried about driving it thereafter.
Our last day of the trip we moved the car in front of our Air BnB to load it up and the car would not start. The Tesla app was not working and I took an image of this and sent it to Steven called him multiple times, no response. We were blocking someone’s driveway and the alarm was going off. It took over 30min for the app to finally start working again which made us late for drop off at the Turo lot and we almost missed our flight back home arriving to the gate right when boarding started.
This car should absolutely not have been allowed to be rented without a functioning key. This was 100% unacceptable and ruined a huge portion of our trip. This was a gift for my husband's 30th and it was ruined. Steven did nothing to make the situation right, to say we were disappointed would be an understatement.
October 27, 2016
I had a great experience renting from Michael. He was very accommodating with the pickup and drop off. I would absolutely recommend him to any of my friends that rent through Turo. Thanks again!
Our last minute decision to rent Steven's Model S for our wine country excursion was a total win. Steven was very helpful, a pleasure to work with, and included instructions for using this Tesla, so getting hooked up and on the road was a breeze. The car was in great shape and extremely fun to drive. Highly recommended!
Thank you Steven. My family and I had a great time. It is such a pleasurable car to drive! Steven had excellent communication with us, clear instructions, and certainly I highly recommend him and his car! juan-diego
This is my second time using Steven"s BMW and i will definately use this car again!!! Steven is very prompt in responding to requests and is very polite... But he remind me of that guy "Charlie" from Charlie's Angels... Haha!!! Steve is the best... Cheers mate!!!
August 15, 2016
Steven was extremely helpful and super nice when I was talking with him. The car was impeccable and drove like a dream. Highly recommend renting from him as I will soon again be a returning customer. Thanks again Steven
Steven was great to do business with! Responsive, punctual, and flexible - all the qualities that made our first experience with Turo absolutely awesome. His beautiful Tesla was in immaculate condition and made out last day in SanFran unforgettable. Thank you!
I had an excellent ride in Steven's Tesla S. The car is beautiful and drives even better than I'd expected. Power it does not lack. Steven was great to work with both in terms of communication and convenience of delivery and pick up. Can't wait to rent it again.
Both Steven and his car completely live up to all the five-star reviews Steven is clear friendly kind and helpful and he gives very clear instructions the car is beautiful he kept clean and he delivered it freshly from the wash charged up and ready to go this was a great experience I highly recommend renting from Stephen K
Apologies for my very late review. Experience was great. By far the easiest car rental experience I've had. Steven was great to deal with-prompt and easy communication and great directions/instructions to locate and access car. Would definitely repeat!
Steve was very easy to get in touch with and was very responsive. The charger and phone charger in the car were nice touches (FYI - not compatible with an iPhone 6S). Be careful when leaving the parking lot, there is a specific spot you need to drive over to safely open the gate without it hitting the car. His car was peppy for zipping around the city.
Wonderful! We took Steven's car for 5 days driving up the lost coast and it drove beautifully the whole time. Pickup and drop off was super easy and Steven was always responsive and friendly. I'll look to him again for my next excursion!
Great car to experience Big Sur Highway in! Steven was very accommodating and met me with the car down town. Had a great time driving it and drop off was a breeze at the Turo lot near the airport. I would totally rent this car again!
Steven was very accommodating and communicative. Unfortunately, a truck kicked up a rock and cracked the windshield. Steven was very understanding and was great to work with. Jessica (the MINI) is a blast to drive, great on gas, and perfect for motoring around the Bay Area. Don't forget to wave at other MINIs while driving her!
What can I say? A+ all the way. It was my first Relay Ride and I love it. The car was a bit dirty from the previous rider which Steven didn't have time to check in on but I clean it up and he reimbursed me for it. He's great with keeping communication open and on negotiating. Definitely will rent from him again in the future. Great service. Great car.
August 15, 2015
Steven was great to work with and we had a blast going up to Sonoma for the weekend in his hot hatch Mini Cooper. We would recommend renting from Steven to anyone looking for a car to rent in The city. Next time we come to California we plan on renting his BMW!
Car was easy to find. Mini's are always a great ride and the stored radio stations worked great. Communication with the owner was easy and timely so all went great. Not much different than borrowing a good friends ride.
I'm rating this trip 1 star because I can't rate 0 stars and despite the fact Steven is a really great guy. The car broke down on the first day of the rental leaving me stranded 1/2 between San Francisco and Sacramento. I had to ride in tow truck the remainder of the journey, which lead to a host of other issues I won't go into.
Even with the breakdown I would rate Steven 5 stars for his response. The short story is he arranged for a one way rental for my return back from Sacramento.
Why the one star? I had to pay for the one way rental IN ADDITION to having paid for the broken down car. A full week later Turo has failed to reimburse me for the rental fee associated with the car that left me stranded on the roadside.
The support response has been confused and lackluster.
Steven went out of his way to be accommodating and helpful throughout the entire experience. I cannot thank him enough for coming through despite a few hiccups along the way, and I would definitely recommend him and his vehicle to anyone in need of of a car.
Steven was wonderful to work with and very very helpful. He dropped the keys off right at our hotel and left the car right there. He even covered the short-term parking at the garage at the hotel. This was the best car rental experience I've ever had
The TESLA was so much fun to drive, and Steven was a very accommodating host/renter. The car was clean, everything was explained well--and we had such a blast. It was also nice that Steven included tolls, and took care of charging for us! He was very friendly, and we loved the experience--would definitely do it again!
Steven was an awesone host. As a first time EV driver, Steven was super patient and responsive with questions. During our trip to Napa we were nearing running out of juice and a txt to Steven asking about how and where to charge was quickly responded to. Thanks Steven!!!
Best !!! Wanderful !! Steven very nice man. Very fast to answer you for all your question . Very nice car. I rent it red BMW 328ix . Recommended this guy to every one. !!!!! This 4 days in SF was my best days in my live. Thank you Steven.
This was my first Turo experience and Steven has proven that this is the most perfect and hassle free way to experience a dream car. Up until now, I could only dream of driving a Tesla and now it's all I can talk about. Amazing car, the most accommodating owner, I couldn't want for anything more. I can't wait to rent again!
We were especially impressed by Steven's responsiveness, especially towards events which could have been avoided had we followed instructions exactly. The car was rented on Christmas day and Steven's extremely prompt replies helped saved us much inconvenience throughout our trip. Overall, we couldn't have asked for a better ride experience. We thoroughly enjoyed the rental and would highly recommend his Tesla to anyone looking to experience the magic of a P85 in the San Francisco area.
My first experience with Turo and I'll definitely be back. Steven was quick to respond to any questions with clear instructions on pickup location. Quick checkout (no line to wait in like at the rental car checkout) and faster than the shuttle to long-term parking at SFO. Car was handed out by Turo attendant, just like a rental company. Professional experience and great car. I'd rent again from Steven in
Steven is a great owner, a fabulous person to have watching your back. And his Tesla is perfect, almost brand new, well maintained and fun. But, BUT, B U T, Turo forgot to put the power adapter in the car, which left me stranded 30 miles away from my destination. Thanks, Steve, for saving the day (80% of the rating). Zero points to Turo.
Loved this clean, mechanically-sound car!! Being a first time Turo user I had to ask Steven many more questions than usual. He was not only quick to reply but very helpful and polite in doing so. It will be tough to rent from anyone else as the level of customer service could never be surpassed.
Steven was a great owner who took the time to go over the car with me. The car was SWEET! I have never driven a car with the Sports seats like this one and it just hugged my aching back throughout the drive! The sound system (with all of the accompanying cables included!) was great!