Wonderful! We took Steven's car for 5 days driving up the lost coast and it drove beautifully the whole time. Pickup and drop off was super easy and Steven was always responsive and friendly. I'll look to him again for my next excursion!
Great car to experience Big Sur Highway in! Steven was very accommodating and met me with the car down town. Had a great time driving it and drop off was a breeze at the RelayRides lot near the airport. I would totally rent this car again!
Steven was very accommodating and communicative. Unfortunately, a truck kicked up a rock and cracked the windshield. Steven was very understanding and was great to work with. Jessica (the MINI) is a blast to drive, great on gas, and perfect for motoring around the Bay Area. Don't forget to wave at other MINIs while driving her!
What can I say? A+ all the way. It was my first Relay Ride and I love it. The car was a bit dirty from the previous rider which Steven didn't have time to check in on but I clean it up and he reimbursed me for it. He's great with keeping communication open and on negotiating. Definitely will rent from him again in the future. Great service. Great car.
Steven was great to work with and we had a blast going up to Sonoma for the weekend in his hot hatch Mini Cooper. We would recommend renting from Steven to anyone looking for a car to rent in The city. Next time we come to California we plan on renting his BMW!
Car was easy to find. Mini's are always a great ride and the stored radio stations worked great. Communication with the owner was easy and timely so all went great. Not much different than borrowing a good friends ride.
I'm rating this trip 1 star because I can't rate 0 stars and despite the fact Steven is a really great guy. The car broke down on the first day of the rental leaving me stranded 1/2 between San Francisco and Sacramento. I had to ride in tow truck the remainder of the journey, which lead to a host of other issues I won't go into.
Even with the breakdown I would rate Steven 5 stars for his response. The short story is he arranged for a one way rental for my return back from Sacramento.
Why the one star? I had to pay for the one way rental IN ADDITION to having paid for the broken down car. A full week later RelayRides has failed to reimburse me for the rental fee associated with the car that left me stranded on the roadside.
The support response has been confused and lackluster.
Steven went out of his way to be accommodating and helpful throughout the entire experience. I cannot thank him enough for coming through despite a few hiccups along the way, and I would definitely recommend him and his vehicle to anyone in need of of a car.
Steven was wonderful to work with and very very helpful. He dropped the keys off right at our hotel and left the car right there. He even covered the short-term parking at the garage at the hotel. This was the best car rental experience I've ever had
The TESLA was so much fun to drive, and Steven was a very accommodating host/renter. The car was clean, everything was explained well--and we had such a blast. It was also nice that Steven included tolls, and took care of charging for us! He was very friendly, and we loved the experience--would definitely do it again!
Steven was an awesone host. As a first time EV driver, Steven was super patient and responsive with questions. During our trip to Napa we were nearing running out of juice and a txt to Steven asking about how and where to charge was quickly responded to. Thanks Steven!!!
Best !!! Wanderful !! Steven very nice man. Very fast to answer you for all your question . Very nice car. I rent it red BMW 328ix . Recommended this guy to every one. !!!!! This 4 days in SF was my best days in my live. Thank you Steven.
This was my first RelayRides experience and Steven has proven that this is the most perfect and hassle free way to experience a dream car. Up until now, I could only dream of driving a Tesla and now it's all I can talk about. Amazing car, the most accommodating owner, I couldn't want for anything more. I can't wait to rent again!
We were especially impressed by Steven's responsiveness, especially towards events which could have been avoided had we followed instructions exactly. The car was rented on Christmas day and Steven's extremely prompt replies helped saved us much inconvenience throughout our trip. Overall, we couldn't have asked for a better ride experience. We thoroughly enjoyed the rental and would highly recommend his Tesla to anyone looking to experience the magic of a P85 in the San Francisco area.
My first experience with RelayRides and I'll definitely be back. Steven was quick to respond to any questions with clear instructions on pickup location. Quick checkout (no line to wait in like at the rental car checkout) and faster than the shuttle to long-term parking at SFO. Car was handed out by RelayRides attendant, just like a rental company. Professional experience and great car. I'd rent again from Steven in
Steven is a great owner, a fabulous person to have watching your back. And his Tesla is perfect, almost brand new, well maintained and fun. But, BUT, B U T, RelayRides forgot to put the power adapter in the car, which left me stranded 30 miles away from my destination. Thanks, Steve, for saving the day (80% of the rating). Zero points to RelayRides.
Loved this clean, mechanically-sound car!! Being a first time RelayRides user I had to ask Steven many more questions than usual. He was not only quick to reply but very helpful and polite in doing so. It will be tough to rent from anyone else as the level of customer service could never be surpassed.
Steven was a great owner who took the time to go over the car with me. The car was SWEET! I have never driven a car with the Sports seats like this one and it just hugged my aching back throughout the drive! The sound system (with all of the accompanying cables included!) was great!
Steve was very easy to work with. We had a small issue (on my end) but Steve responded very quickly and worked with RelayRides to resolve our small hiccup. I would recommend renting any of his cars. Thanks Steve!!
Steven provided detailed info regarding pickup, a 10 minutes ride with a shuttle bus from SFO. Car was handed out by RelayRides attendant, just like from a rental company. Professional experience and great car. Thanks.
Awesome experience! Working with Steven was a pleasure. The car was in excellent condition, fully charged, and it was a no hassle experience all the way. Both Steven and RelayRides were easy to work with. We needed to contact customer service during the verification process and they addressed the issue promptly. Would do this again with no hesitation.
car was in good condition and drove fine. The only thing was it was dirty when I picked it up and I had to run it through the car wash....other than that...Steven was very helpful in assisting in the whole transaction. I would highly recommend renting his bmw.
Steven was great to work with - very nice and communicative. The car at its core is a beast, I loved hearing the growl when starting the engine. A few minor complaints were: the car was dirty there was a coat of dirt and a few bird droppings (Steven was out of town and he did apologize via text), the wheels would periodically squeak, and the steering wheel was a bit stiff (not sure if this is inherent in all BMWs or if power steering fluid was low. I did let Steven know about these problems during the rental so should these relatively easy fixes be made you should expect a great value 5-star experience. Overall I was very satisfied with the great looking and fun to drive car.
First time using RelayRides and was very impressed. Steven's BMW was in great condition, providing a nice sporty ride for our adventures. Steven was very accommodating, making it super easy for pick-up and drop-off, and did everything he could to make sure our trip was excellent. Highly recommended...
Steven was fantastic and made my first experience with RelayRides pretty much perfect. He was so easy to work with, he even lent me his garage to park the car in so I wouldn't have to incur parking charges.
Steven's 328xi was great too, it handled the steep and windy roads up Trinity Road and Oakville Grande up to Napa Valley with ease. Such a fun car to cruise with!
This was the first time I rented a car with relay rides. I am glad it was with Steve's ride. One really couldn't ask for more from this rental. The car was in top condition and well maintained. Pickup and delivery was on perfect time. There were change in my plans and Steve accommodated all of them very easily.
Have to say, this one of the most outstanding trips to SFO, SJC and one of the main reasons is the Steve's 328i-Silvia. I am looking forward for my next trip soon!
Amazing experience all around. First of all the car was awesome. Super fast, clean, fun to drive. I enjoyed every second of it. Most importantly Steven was an awesome owner. He was communicative, flexible, and friendly. He consistently went above and beyond the call of duty and I can't wait to rent one of his 3 Beemers again!